Operations Manager (Player-Coach) Position Available In Mecklenburg, North Carolina

Operations Manager (Player-Coach) Team Architects

• 5.0 Charlotte, NC Job Details Full-time $55,000
• $65,000 a year 9 hours ago Qualifications Management Mid-level Associate’s degree Leadership 2 years Communication skills Full Job Description Charlotte, NC
• Full-Time, In-Person $55,000
• 65,000 base + performance-based bonuses (OTE $70,000
• 95,000)

Schedule:

Monday-Friday, with some evening/weekend availability for emergencies

About The Brighthouse:

The Brighthouse is redefining boutique hospitality. We operate a curated collection of short-term rentals—from off-grid cabins to architectural gems—delivering a guest experience that is soulful, elevated, and systematized. Our properties are high-standard. Our culture is high-trust. And our standards are high-stakes. This is not a clipboard job. We’re hiring a grounded, detail-obsessed operator to take the reins on property-level excellence across The Brighthouse portfolio. You’ll walk local properties, coordinate with vendors, respond to on-the-ground needs, and build operational systems that scale across our multiple geographies. This is an opportunity to bring rigor and rhythm to a brand that blends heart with excellence. We’re growing quickly, with the goal of doubling our revenue in 2025 while scaling with integrity. This is the company’s first full-time U.S. operations hire, reporting directly to our Founder & CEO. About the

Role:

This is a player-coach role—you’ll be in the field and in the systems. You’ll oversee cleanings, maintenance, and vendors, while building workflows and ensuring accountability across a remote support team. You’ll walk properties, fix problems, and proactively remove friction before it lands in the guest inbox. You’ll systematize excellence and elevate performance through structure, clarity, and clean execution. We don’t need a firefighter—we need a fire preventer. You’ll take your on-the-ground learnings to work closely with the CEO to streamline operations, manage teams, and build scalable systems that drive our business forward. The right person will view and make this role what it has the potential to be: a pivotal leadership role within The Brighthouse. If you are hungry to be part of something meaningful, if you’re organized to the bone, and if you’re emotionally mature enough to lead without spiraling when the plan changes, this may be your next home.

Requirements:

Key Responsibilities:

Lead & Execute Property Operations:

Oversee housekeeping, maintenance, vendor coordination, and field logistics to ensure our properties meet premium hospitality standards Personally oversee small repairs, field issues, and walkthroughs to ensure properties exceed hospitality standards Maintain accurate property records, documentation, SOPs, and preventative maintenance schedules Handle urgent operational fires with calm, quick thinking Foster a culture of ownership, proactivity, and high performance within the team : Build Systems +

Improve Execution:

Create, refine, and enforce SOPs for turnovers, maintenance, and vendor comms Own project timelines and follow-through—ensure nothing gets lost or delayed Maintain and update Monday.com property and maintenance boards (and assist the CEO with strategic software changes to drive operational efficiency) Flag recurring issues and drive operational improvements

Drive Accountability:

Lead by example—model initiative, clarity, follow-through Monitor remote VA team task execution; coach for performance and ownership Ensure receipts, maintenance notes, and task documentation are complete and accurate Review guest feedback and ensure operational adjustments are made where needed Communicate +

Collaborate:

Work closely with the CEO to prioritize issues, solve bottlenecks, and push critical projects forward Be the main liaison between Brighthouse and our vendors, cleaners, and support team Maintain professional, proactive communication with owners (when needed) You Might Be a Fit If You Are…: Organized & Obsessed with Clarity — You love clean systems, neat documentation, and knowing exactly where things stand Emotionally Intelligent — You don’t spiral, overreact, or ghost when things get hard. You step up and solve it. Communicator — You keep leadership, vendors, and guests informed with professionalism and clarity Tech-Capable — Comfortable using tools like Monday.com, OpenPhone, Google Drive, OwnerRez, Hospitable, Breezeway, PriceLabs, and WhatsApp. Capable of solving tech problems. Natural Problem-Solver — You’re not afraid to say, “This isn’t working—let’s fix it,” and you don’t wait to be told what to do.

Field-ready:

Comfortable checking a water heater, swapping a propane tank, or evaluating the quality of a turnover cleaning A grounded executor who takes pride in keeping things moving and cleanly run Mature and coachable: You take feedback seriously but not personally. You own your outcomes.

Minimum Qualifications:

2+ years in operations, hospitality, STR, property management, or facilities management (STR & vacation rental experience preferred) Experience leading small teams, managing vendors, and implementing systems Clear written and verbal communication (you’ll be interfacing with contractors, owners, and CEO) Based in Charlotte, NC (or willing to relocate immediately)

Why Join The Brighthouse:

Be a foundational leader in a growing luxury hospitality brand Work directly with a visionary founder and shape the business from the inside out Enjoy autonomy, ownership, and high expectations in a values-driven culture Help build a company that blends rigor with heart, and hospitality with humanity

Benefits:

To Apply We don’t need a cover letter—just your resume and this 45-minute assessment: https://TeamArchitects.asmt.io/X9R9N39H6/TheBrighthouseOpsManager If we move forward, we’ll schedule a call to learn more about you, your style, and your systems brain.