Alarm Division Manager Position Available In Wake, North Carolina

Alarm Division Manager Pye-Barker Fire & Safety, LLC – 4.0

Raleigh, NC Job Details Full-time Estimated:

$65.8K – $81.2K a year 7 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Management Customer service 5 years Microsoft Office Supervising experience Organizational skills Low voltage Senior level Leadership Communication skills Full Job Description Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

Summary:

The Alarm Division Manager oversees a Department’s organizational processes and adds improvements to it. The Alarm Division Manager position is responsible for the overall day-to-day activities of the Alarm Department, which includes the Inspection Department and Installation Department. Overall responsibilities include ensuring all employees in these departments are being effective and efficient in their daily work activities and ensuring that all transactions with customers are handled in a timely and professional manner. The primary goal of this position is to maximize profits in all areas of the Alarm Department and to maintain a strong focus on Customer Retention.

Job Description:

Essential Duties & Responsibilities:

Oversees Daily Operation of Department and Team. Development of Team and Department Growth and Stability. Identify problems, opportunities and resolutions within the Department. Development of Policies and Procedures within the Department. Application and implementation of codes, standards, and policies. Ensure that all Quote Requests and Inspections are closed out in a timely manner and are completed accurately. Establish an ongoing training program to provide training on all types of Fire Alarm systems and proper installation procedures for the Inspectors and Installation Department. Establish an ongoing training program to teach customer service skills and the importance of properly handling customers’ needs. Handle Department Operations disputes including the customer and any billing discrepancies. Regularly meet with customers to gain feedback on how we can improve the Inspection Department, Installation Department, and Service Department. Evaluate manpower requirements and make recommendations to the Management Team on the addition or deletion of employees. Work with the Technicians, Inspectors and Field Engineers to determine an accurate inventory level for their trucks. Create performance data to track achievements for each area and provide weekly feedback to the Management Team. Work with the Account Managers to develop a level of confidence in our ability to resolve Operation-related issues in a timely and professional manner. In-house IT Support. Monitoring Management. Engineering Support (Plans, Permits). Subject Matter Expert (SME) for the department. Review Project Bids.

Education/Qualification:

5 years experience in Alarm Leadership role NC low voltage Alarm license required Excellent managerial and supervisory skills. Extensive knowledge of operations and production management. Ability to interpret financial data as needed to set production goals. Excellent organizational skills and attention to detail. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite or similar software.

Other Duties:

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to access and navigate the production facility. Must be able to lift 15 pounds at a time.

Benefits and Perks:

Excellent pay Medical, dental, vision Company paid life insurance Company paid short term disability 401K with employer match Paid vacation and company holidays Training and Career Development Company vehicle (if job applicable) Pye-Barker Fire and Safety is an Equal Opportunity Employer