Automotive Shop Manager Position Available In Wake, North Carolina
Tallo's Job Summary: Automotive Shop Manager position available at Ernie Lee's Service Center in Raleigh, NC. This full-time role offers a salary range of $85,000 - $100,000 annually with benefits such as health insurance, dental insurance, paid time off, vision insurance, and employee discount. Requirements include service writing, management, sales experience, and excellent communication skills. Apply now for this exciting opportunity to lead a thriving automotive repair shop and advance your career!
Job Description
Automotive Shop Manager Ernie Lee’s Service Center Raleigh, NC Job Details Full-time $85,000 – $100,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Opportunities for advancement Qualifications Service writing Management Sales 5 years Word processing English Mid-level Windows Driver’s License Math Service writer experience (3-5 years) Sales experience (3-5 years) Automotive service Computer skills Typing 2 years Communication skills Average typing speed (1-60 WPM) Full Job Description We are looking for a well educated, car loving, fast typist, who loves taking care of people, can make fast decisions, loves working under pressure, enjoys being in charge, has impressive attention to detail, strong sales skills, and a sense of humor. We are a busy independent automotive repair shop in North East Raleigh, serving the greater Raleigh are for the last 53 years. Applicant must have automotive experience, knowledge of customer billing, excellent people skills and have the ability to dispatch appropriate work to technicians. Top pay for the right person, excellent opportunity for advancement. If you are an experienced service writer with management experience at an independent garage, franchise, or dealership, with a high average repair order, AND you want to work 5 days a week with benefits, (Monday-Friday, NO
WEEKENDS
) we want you!!! Reply within indeed or send your resume to . Please DO NOT contact the service facility! Check us out on the web at www.ernielees.com.
Job Responsibilities and Duties:
•
Manage Employees:
Be the leader of the shop’s staff and help them to meet the objectives & sales targets set forth by the company. Enforce and maintain the company’s values, policies, and systems. Process payroll, maintain work schedules, and administer the employment practices of the company in partnership with the administrative office and owner. Provide coaching to employees who aren’t meeting standards or expectations. •
Manage Shop Work-Flow:
While maintaining quality standards, maintain a balanced/efficient workflow using the company’s systems such as the “workflow-board”, shop management software, and internal best practices. Monitoring and dispatching work in order to achieve the best possible results. •
Sales:
Sell repairs and service to clients using company guidelines and best practices. •
Manage Costs:
Ensure that costs are kept under control by staff in all areas of the shop and find ways to reduce cost while maintaining the customer service and quality standards of the company. •
Customer Service:
Handle all customer service complaints, negative online feedback, and other customer service issues. This may include confronting and assisting frustrated customers. Prevent customer service issues whenever possible by monitoring/ensuring that all the verbal and written commitments/contracts made by staff are being honored. Provide coaching to staff regarding how to give better customer service based on observations made and/or from feedback from clients. • Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop.
Examples could be:
running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
Minimum Qualifications :
•
Management Experience :
Must have at least 2 years in management •
Sales Experience :
Must have at least 5 years experience in sales, preferably automotive service. •
Organizational & Focus Skills :
Must be able to work and complete work tasks in a timely fashion in an environment that has constat distractions and interruptions. •
Computer Knowledge:
Must possess a working knowledge of how to use a windows computer. This includes ability to type or dictate 30 words per minute, operate a cursor, view computer monitor, operate and manage email account, and use common office software such as word processing and spreadsheet programs. •
Communication Skills:
must be able to communicate in English fluiently, both in verbal and in written form. •
Math Skills:
Must possess ability to count. Must know how to perform basic math functions using a calculator •
Physical Demands:
o Must be able to get into and out of various vehicles without assistance o Must be able to drive a motor vehicle with passengers
Job Type:
Full-time Pay:
$85,000.00 – $100,000.00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
Shift:
Day shift
Work Location:
In person
