Parts & Accessories Manager – Laconia Harley-Davidson Position Available In Belknap, New Hampshire

Parts & Accessories Manager – Laconia Harley-Davidson 3.3 3.3 out of 5 stars 293 Daniel Webster Hwy, Meredith, NH 03253

Description:

PARTS & ACCESSORIES MANAGER

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HARLEY-DAVIDSON

Laconia Harley Davidson has an immediate opening for a highly motivated and high energy Parts & Accessories Manager. Key Result Areas Set-up and maintain a smooth running, efficient Parts & Accessories department. Employ sound management practices to ensure parts department contributes acceptable levels of gross & net profit. Provide superior customer service to both internal (Service Department) and external customers.

Major Duties and Responsibilities:

Parts Department Operations Ensure P&A personnel are alert, well trained, and available when needed. Ensure the needs of the service department are being met. Review all stock orders to ensure a fast-moving, balanced inventory of parts & accessories. Maintain sufficient inventory of stock to support demand and acceptable inventory turn ratio. Supervise and maintain an accurate up-to-date inventory management & control system. Become familiar and efficient with all phases of the computer system required for service & parts management. Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise. Ensure employees keep a clean and order department. Inform all customers of in-store promotions and notify of upcoming events. Management Adhere to and strictly enforce Harley-Davidson Motor Company Non-Retail Sales Policy. Maximize return on investment of parts inventory. Grow the volume of Parts & Accessory sales. Maintain budgeted revenue and expense objectives. Develop advertising & promotional campaigns for merchandise. Provide reports to P&A Director & GM, as requested. Develop monthly and annual objectives for the department in collaboration with P&A Director & GM. Attend training sessions to keep current with P&A merchandising & inventory control issues. Customer Service Greet customers immediately, in a courteous and friendly manner. Handle telephone transactions quickly, and courteously. Point out any sales, specials, or new merchandise to staff and customers. Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met. Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. Other Duties As assigned.

Supervisory Responsibilities:

Meet with P&A Director & GM to communicate company wide information, regarding policy changes, progress, events, goals, etc. with the department. Establish departmental work schedule, balancing the workloads of all employees. Establish job assignments for all P&A employees within their skill level. Set policies and procedures for P&A department. Manage employee performance (evaluate and council). Assist P&A Director with recruiting, interviewing, hiring, and firing employees.

Requirements:

Five years progressive experience with retail sales and inventory management. Knowledge and experience with servicing Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them. Experience with Talon ES, Part Smart and Microsoft office knowledge or the ability to quickly learn. Must have general computer knowledge and great phone etiquette. Must have the ability to stand and work on the sales floor for extended periods of time during scheduled shift. Frequently required to bend, stoop, crouch, reach, and lift up to 50lbs. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally, exposed to exhaust fumes or other airborne particles. Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!