Retail Store Manager Position Available In Hillsborough, New Hampshire

Retail Store Manager Discount Station Manchester, NH 03103 Overview We are seeking a dedicated and dynamic Retail Store Manager to oversee the daily operations of our retail store. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. A Thrift Store Manager’s primary duties involve overseeing daily operations, managing staff and volunteers, ensuring customer satisfaction, and maximizing store profitability through inventory management and merchandising. This role requires a dynamic individual passionate about retail management and customer service.

Key Responsibilities:

Staff Management:

Recruit, hire, train, supervise, and evaluate staff and volunteers. Manage employee schedules, breaks, and PTO.

Operations & Inventory:

Oversee store operations, including donation sorting, pricing, and displaying items. Maintain a clean and organized store presentation.

Customer Service:

Provide exceptional customer service, addressing complaints and resolving problems.

Financial Management:

Manage budgets, track sales, and ensure proper handling of cash and bank deposits.

Merchandising & Sales:

Develop and implement marketing/advertising plans to attract customers. Create engaging displays and curate store window presentations.

Reporting & Communication:

Prepare reports on store sales, activities, and operations. Communicate effectively with staff, volunteers, and management.

Compliance:

Ensure compliance with company policies, procedures, and legal requirements.

Maintenance:

Ensure store maintenance is accomplished, including cleaning, upkeep, and addressing building/facility issues.

Required Skills & Qualities:

Leadership & Management:

Experience in leading and motivating teams, including staff and volunteers.

Communication & Interpersonal Skills:

Ability to communicate effectively with staff, volunteers, customers, and management.

Retail Management:

Knowledge of retail operations, including inventory management, merchandising, and customer service.

Organization & Time Management:

Ability to manage multiple tasks and responsibilities efficiently.

Problem-Solving & Decision-Making:

Ability to analyze situations, identify problems, and make sound decisions.

Financial Acumen:

Understanding of budgets, sales figures, and financial records.

Customer Focus:

Prioritizing customer satisfaction and creating a welcoming environment.

Job Type:

Full-time Pay:

$45,000.00 – $60,000.00 per year

Benefits:

401(k) Employee discount Flexible schedule Paid time off

Work Location:

In person