Senior Operations Manager, Global Merchant Ops, Retail Position Available In New York, New York

Senior Operations Manager, Global Merchant Ops, Retail
Regional Operations, Operations in New York, New York
About the Role
Uber is transforming the future of grocery & retail, building the world’s best and biggest marketplace for on-demand delivery of all local commerce. As part of the Global Merchant Operations team for Grocery & Retail (GR), you will help to ensure an exceptional experience for the merchants on the Uber platform. You will support our merchants as they partner with Uber to grow their business and provide a world-class delivery experience to customers.
In this role, you will work closely with local operations and commercial teams around the globe, as well as GR leadership and product development teams. Specifically, you will lead projects that have the ultimate goal of ensuring we provide an outstanding platform for our merchants – continuously improving Uber’s processes, programs, and products to do so.
This role calls for a well-rounded combination of analytical ability, strategic thinking, stakeholder management, collaboration skills, and operational excellence. We operate in a fast-paced environment, so we are looking for a highly adaptable candidate who can thrive in a dynamic culture.
What You’ll Do
Drive an exceptional merchant experience: Promote the continual improvement of Uber’s product solutions and ensure these solutions are continually enhancing merchants’ experience partnering with Uber Eats
Complex analysis: Perform in-depth data analyses and conduct strategic deep dives to find business improvement opportunities, triangulating across multiple products, stakeholders, partners, and data sources. Ensure our platform and deliveries meet desired excellence standards, and explore opportunities for us to continuously improve
Strategy & communication: Synthesize business insights into clear recommendations for leadership and cross-functional teams
Project management: Drive the implementation of long term projects and product builds related to enhancing merchant experience on the Uber platform
Stakeholder management: Build alignment across leadership, product, legal, operations, and commercial teams, and influence decision making with data-based recommendations
Cross-functional collaboration: Establish strong relationships across the organization and work closely with many business areas (local operations, business development, product, etc.)
Basic Qualifications
Bachelor’s Degree in business, economics, engineering, or a related field
4+ years of experience in strategy, operations, finance, consulting, or a related field
Intermediate/Advanced SQL skills
Preferred Qualifications
Exceptional analytical and problem-solving skills
Strong stakeholder management experience and skills
Excellent communication skills (both written and verbal), to effectively engage and drive consensus across technical and non-technical audiences
Excel/google sheets, and data analysis skills
Master’s Degree in business, economics, engineering, or a related field
Experience in the grocery and/or retail industry
For New York, NY-based roles: The base salary range for this role is USD$129,000 per year – USD$143,000 per year.
You will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.