Retail Keyholder – Mall At Crystal Run Position Available In Orange, New York

Retail Keyholder

POSITION DESCRIPTION AND KEY MEASURES

Department:

Retail Operations Location:

Store Location Report to: DM Number of direct reports:

POSITION PURPOSE AND EXPECTATION

Position Summary:

We’re seeking an energetic and responsible Keyholder to join our retail team. This role supports the Store Manager in daily operations while providing exceptional customer service and maintaining store standards in a fast-paced environment.

Key Responsibilities:

Opening and closing procedures, including cash handling, security protocols, and daily reportingLead sales floor operations and guide team members to achieve sales goalsProvide outstanding customer service and create memorable shopping experiencesSupport inventory management, including receiving shipments and maintaining stock levelsMonitor and prevent loss through proper shrink control proceduresExecute visual merchandising standards and maintain store appearanceTrain and mentor sales associates on company policies and proceduresAssist in daily operations including POS transactions, returns, and customer inquiries

Required Qualifications:

Previous retail experience, preferably in a leadership roleStrong communication and interpersonal skillsProven problem-solving abilities and decision-making skillsFlexibility to work various shifts, including weekends and holidaysPhysical ability to stand for extended periods and lift up to 30 poundsPassion for fashion and retail industry trends

Desired Qualities:

Natural leadership abilities with a team-first mindsetExcellent organizational and time management skillsStrong brand ambassador qualities and professional appearanceAbility to multitask in a fast-paced environmentResults-driven with a focus on sales performance

KEY MEASURES AND ACCOUNTABILITIES

Other duties and special projects within skill and competency level as required.