Sales Floor Supervisor – Queens Center Position Available In Queens, New York

Sales Floor Supervisor – Queens Center
Elmhurst, NY
Store Hourly Positions
1117657
Job Description
General Description
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managingpany merchandise standards and execution. You will train and develop associates to execute sales building programs.

Primary Responsibilities:

Customer Service & Sales – Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
Store Merchandise Standards – Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promotepany merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
Omnichannel – Trains, mentors and coaches all associates at jcp. Pickup location on processes and transaction procedures related to delivery and return of jcp orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and s Ominchannel and reporting metrics and takes action to resolve issues.
Specialty Businesses – Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
Team Development – Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies:

To achieve success at JCPenney, a Sales Floor Supervisor possesses the following corepetencies:
Embraces a

Growth Mindset:

Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.

Thinks Critically:

Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drivepany goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and rmends a course of action.

Demonstrates Leadership:

Creates an environment that fosters teamwork, recognizes others’ aplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.

Takes Accountability:

Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across theanization
Implements with

Excellence:

Develops and prioritizes short and long-range plans that areprehensive, realistic, and effective in meetingpany goals. Implements project/plans that are wellanized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work andmunicates plans and expectations to others.

Drives Results:

Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it’s hard. Strives to achieve excellent results by creating a culture of continuous improvement.
What you get:
If eligible, we offer apetitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays•, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additionalpensation. •For paid vacation days, as well as eligibility requirements for other benefits, please visit yourjcpbenefits
:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps themmemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers w, when, and how they want to shop – from jcp to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping andmunity engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on , , , and .
Pay Range
USD $23.50/Hr -USD $29.38/Hr.
JCPenney is an equal opportunity employer.•
Applications for employment who have a disability should call 1-888-879-2641 or email eeo-smjcp to request assistance or amodation.
The person responding will not have access to information concerning the status of applications.
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