Store Manager Position Available In Saratoga, New York

Description Lola Saratoga is seeking a highly motivated and customer focused store manager with an undeniable passion for creating memorable experiences for our clientele. You will be an ambassador of the brand, ensuring that every client is treated according to our standards. By striving to discover your clients needs you will tailor their experience within our store in order to elevate their experience and impression of the brand while also ensuring to build long lasting relationships. This is an opportunity for those who are outgoing, self motivated, ambitious and driven. We are looking for someone who will operate as a true personal ‘advisor’ to their clients with a passion to develop their career in a luxury retail environment. With a strong strategic sales mindset, willingness to learn and a love for forming meaningful relationships across our client base, your self-driven and curious nature will continuously drive your personal and store performance. Ideally seeking individuals with previous retail experience however we will also consider those with a strong track record of working within a customer centric environment. Responsibilities Day to Day Perform and execute all elements of retail operation per brand guidelines/protocols Effectively communicate and represent all aspects of our brand to customers, employees, and vendors Maximize in-store presence to meet sales goals through store presentation, management, and customer relationships Train, motivate, mentor, and provide feedback to sales staff Coordinate, facilitate, and execute at minimum 4 store events each year Work with social media team to promote and communicate new brands, product highlights, sales, and upcoming events Operations Take in customer feedback and implement relevant changes, and relay feedback to upper management as needed Perform and supervise opening and closing procedures of the store Maintain appropriate levels of store supplies and reorder supplies as needed, including packaging/shipping materials, office supplies, cleaning supplies, and any specialty materials Day to day management: complete “daily sheets” for store complete with sales goals as supplied by upper management and list of daily tasks to be completed by scheduled staff member(s) Manage product inventory and take initiative with reorders of core and popular styles Client & Relationship Building Act as an ambassador of the brand by building local client base and developing relationships Manage customer service related questions, comments, and issues via email, website chat, and in person with professionalism and a positive attitude Initiate sales through the development of a client database of preferences and expressed retail needs/wants, including but not limited to utilization of wishlist Create a memorable experience for our clientele, and position our brand as a leader in the luxury handbag market Communicate with organizations and track donations Team Development/Staffing Drive business results by maximizing daily sales plans and improving metrics through sales floor leadership, execution of training, and continuous development of sales staff Provide consistent feedback that empowers and motivates our team and fosters a team environment by using effective communication skills Attract, recruit, and retain sales associates who are client focused and demonstrate the ability to drive sales Qualifications & Skills Customer service experience Positive attitude Self motivated and ambitious Strong written and verbal communication Organized Must be able to lead the team by example