Home Shopping Dept. Manager, Bala Cynwyd, PA Position Available In Montgomery, Pennsylvania

Home Shopping Department Manager (Drive Up and Go) Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to lead

HOME SHOPPING

Clerks/Shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines. This is a unionized hourly position within the store. All applicants must be willing and able to work at any store in the district. •If you are new to the union you will have to pay an initiation fee and weekly dues

KEY ACCOUNTABILITIES

Lead all aspects of Drive up and Go/ECom operations. Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director. Ensure the

HOME SHOPPING

department meets standards for cleanliness, organization and all marketing materials are fresh. Facilitate training for all Home Shopping employees, including “on-demand” employees. Ensure all Home Shopping employees are following proper processes and procedures. Ensure customer satisfaction with the

HOME SHOPPING

experience. Ensure all orders are shopped and staged on time prior to customer arrival time. Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness). Facilitate store employee awareness, have Home Shopping huddles throughout the day. Ensure service centric customer facing employees can answer all Home Shopping FAQ’s. Ensure service centric customer facing employees are handing out

HOME SHOPPING

flyers and “talking”

HOME SHOPPING

to our customers. Facilitate customer awareness of

HOME SHOPPING

services. Drive sales visiting neighboring businesses explaining

HOME SHOPPING

services.

SKILLS AND EXPERIENCE

Excellent customer service skills. Possess good communication skills, both verbal and written. Strong teamwork and interpersonal skills. Possess leadership skills and the ability to influence the work of others. Must be able to motivate team members to achieve department goals. Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

PHYSICAL ENVIRONMENT

Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time. Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds. Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess the ability to concentrate and deal with frequent interruptions. Willingness to work independently in a fast-paced environment.