Transaction Posting Supervisor Position Available In Blount, Tennessee

Transaction Posting Supervisor SmartBank – 4.0

Maryville, TN Job Details Full-time Estimated:

$44.8K – $58.4K a year 14 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off 401(k) 4% Match Vision insurance 401(k) matching Qualifications Mid-level Bachelor’s degree 2 years Full Job Description At SmartBank, our benefits package is designed to enhance your life. You’ll enjoy medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with a 4% employer match. Our generous paid time off (PTO), SmartFlex Days, and 11 Paid Company Holidays promote work-life balance. Engage in paid community involvement, enjoy company apparel, and access tuition reimbursement for your growth. About Us SmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating “WOW” experiences for our clients. For over 15 years, we’ve been delivering on this purpose in Tennessee, Alabama, and Florida, and we’re continuously expanding our reach. Our team is empowered to care for our clients and actively participate in the communities we serve. At SmartBank, we prioritize individual needs, set high expectations, and celebrate achievements – that’s the SmartBank way. Your Role as a

Transaction Posting Supervisor:

As a Transaction Posting Supervisor, you’ll play a vital role in our mission.

Your responsibilities will include:

Embodying SmartBank’s Core Values and Core Purpose Follow and embrace the SmartBank Way Implements and oversees assigned functions of Deposit Operations, Operational Card Dispute Services, Transaction Posting and Wires for efficient and effective management. Works with Team Leads to review and update polices for presentment to applicable Management at least annually. Ensure that the objectives for Deposit Operations, Operational Card Dispute Services, Transaction Posting and Wire’s objectives and tasks are completed properly and timely. Ensure departmental staff are informed and adequately trained in applicable policies and procedures and in any regulatory requirements. Work with Team Leads in the development of training materials as needed for applicable staff and bank personnel. Supervises the resolution of problems and errors of staff and clients. Creates and approves OTEs as needed and ensures the appropriate documentation is maintained accordingly. Ensure associates are trained in the area of Transaction Posting to include insufficient funds, non-post, chargebacks, check adjustments, proof corrections, stop payments, charge offs, ChexSystems, Large dollar review, adjustments, real time payments, and ACH returns. Ensure department associates are trained in the area of Operational Card Dispute Services to include Debit Card dispute submission and resolution. Ensure department associates are trained in the area of Mobile Deposits to include reviewing, approving, detecting fraudulent items and reporting any fraud. Ensure department associates are trained in the area of Foreign Items/Currency to include processing foreign items, processing foreign currency and work with IT to add and remove front-line associates into the Foreign Currency Database. Ensure department associates are trained in the area of Wires to include processing incoming and outgoing Domestic and International wires in all applications, submitting recalls, Fed Messages and reviewing all wire forms to accurate completion. Ensure that documents are scanned into the system and maintained in an appropriate and timely manner. Ensures charged-off accounts are properly handled and provides monitoring of service charge assessments and waivers as needed. Oversees the completion of levies and/or garnishments, maintains applicable procedures and adheres to regulatory requirements. Oversees the completion of all Subpoenas, maintains procedures, and adheres to regulatory requirements. Adheres to all applicable Bank policies and ensures confidential treatment of all Bank and client data. Reconciles appropriate accounts and assists others in reconcilement problems and error resolutions Works with Deposit Operations Management Team in departmental drive consolidation. Assists in any audit or regulatory requests and implements any needed changes to policies and procedures as directed. Completes tasks as assigned in mergers and acquisitions. Comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Create as needed Core Portal tickets for issues that occur. Will manage and process tickets within Fresh Services for all Transaction Posting items Will update Fresh Service tickets as needed with IT to support Transaction Posting operations. Will manage and support KPI reporting for all Transaction Posting activity. Will assist with ATM deposit processing. Assist with the implementation, preparing and testing Business Resumption Planning endeavors for the Card Services area. Performs other duties as assigned. Ideal candidates for the role will include: Bachelor’s degree preferred Two to five years of related experience in deposit operations Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.