Assistant Store Manager Position Available In Knox, Tennessee

Job Description:

Overview:

As an Assistant Store Manager (“ASM”), you will useyour customer service and leadership experience to provide awhite-glove experience for our customers. Our Assistant StoreManagers develop their leadership skills in real-time by assistingstore leaders with recovery processes, customer outreach, and riskmitigation. You will participate in training and coaching CustomerService Representatives, where applicable, while being a championfor compliance and ensuring Company standards are met. In return,we will help you reach the next level in your career by providingan ongoing comprehensive training and development program that willallow you to truly shine.

Responsibilities:

Provide an exceptionalcustomer experience throughout the full cycle of the loan or pawnprocess by educating consumers and making recommendations based ontheir financial needs. Assist account management and recoveryprocesses, including collection calls, while maintaining a focus oncustomer service to prevent account charge offs and loss. Work tomeet Company-set performance standards by leveragingbusiness-to-business partnership opportunities, obtainingreferrals, and participating in and hosting in-store and communityevents. Develop customer relationships to build new business,maintain store profitability, and further brand loyalty andrecognition. Provide support, coaching, and development to CustomerService Representatives, when applicable, to ensure adherence toquality standards and safety procedures. Maintain customerinformation in the point of sale (POS) system with accuracy andintegrity. Help ensure a work environment that upholds compliancewith Company policies and procedures, as well as local, state, andfederal laws and regulations. Maintain office security protocolsand conduct proper opening and closing procedures, includingmanagement of vault, cash drawer, and bank deposits. Monitor andmaintain internal and external store appearance and cleanliness,addressing basic facility needs and scheduling maintenanceservices. Work efficiently in a rapidly changing and fast-pacedenvironment and handle multiple challenging tasks with ease to meetindividual and team performance standards. Utilize stronginterpersonal skills to communicate and interact with customers andTeam Members at all levels. Ability to maintain a full-time workschedule with regular in-person attendance, including limitedSaturday hours, is required for this position. A full-time workschedule for this position includes, at a minimum, 40-hours perweek•. •Store hours, schedules, and/or the minimum number of hoursrequired for this position may be subject to change by brand entityand at the sole discretion of the Company. Speak with yourrecruiter for the most up-to-date requirements.

Qualifications:

High School Diploma or equivalent required At least 3 months ofsupervisory, key holder, or relevant leadership experience Minimumone year experience in customer service, sales, or retail Validdriver’s license, auto insurance, and personal vehicle to usethroughout the workday (mileage compensated) Excellent verbal andwritten communication skills Ability to work phone, Point of Sale,Microsoft Office, and other systems Must be at least 18 years ofage (19 in Alabama) Background check required. All backgroundchecks are conducted, and their results are considered, inaccordance with applicable law. Ability to meet the physicaldemands of this position, which frequently include: the ability toremain in a stationary position, the ability to move and transportup to 25 pounds, the ability to move about inside and outside ofthe store, and the operation of mechanical controls, such as akeyboard. Preferred Qualifications and Skills Associate degree orhigher Bilingual English/Spanish is a plus and may be required forcertain locations

What We Offer:

Compensation The hourly wage forthe position is $15.00 per hour. The hourly rate is just one ofmany elements that make up our Total Compensation package.

OurBenefits Include:

A comprehensive new hire training program Accessto a robust learning management system, full of e-learning modulesand training programs to help boost your professional and personaldevelopment Performance-based career advancement EducationalReimbursement Program Multiple coverage choices for medicalinsurance, all include free telemedicine and medical spendingaccount (HSA/FSA) options Traditional 401(k) and Roth 401(k)Retirement plan with a generous Company match programCompany-Sponsored Life and AD&D Insurance Voluntary benefits,including dental, vision, short-term and long-term disabilityplans, accident, critical illness, hospital confinement insurance,and even pet insurance Paid Time Off (Accrue 12 days per calendaryear plus additional days for each year of service after the firstyear of employment) Diverse Culture and Inclusive Environment Basedon current benefit offering, which is subject to change with orwithout notice. Certain benefits are subject to the terms andconditions of the governing plan documents which should beconsulted for additional details and eligibility requirements.

About Us TitleMax® is one of the nation’s largest title lendingcompanies helping thousands of people every day get the cash theyneed through title loans/pawns and now in select states, withpersonal loans. Since our first store opened in 1998, TitleMax® hasexpanded to over 800 locations spanning 13 states. The informationcontained herein is not intended to be an all-inclusive list of theduties and responsibilities of the job, nor is it intended to be anall-inclusive list of the skills and abilities required to do thejob. The Company may, at its discretion, revise the job descriptionat any time, and additional functions and requirements may beassigned by supervisors as deemed appropriate. Requirements, skillsand abilities included have been determined to illustrate theminimal standards required to successfully perform the position.

Important:

The Community Choice Financial® Family of Brands willnever ask you for banking or other payment information at any pointduring the interview or hiring process, nor will we conduct aninterview via text message. Any official email correspondence willcome from the domains @ccfi.com. In-store positions are in-persononly. The Community Choice Financial® Family of Brands is committedto providing an inclusive workplace free of discrimination based onrace, color, religion, sex, age, national origin, military status,disability, pregnancy, sexual orientation, gender identity orexpression, genetic information or any other characteristicprotected by applicable law. Candidates of all backgrounds areencouraged to apply. CCFI Companies, LLC is an equal-opportunityemployer.