Store Manager- Floater-Memphis Area Position Available In Shelby, Tennessee

Store Manager

• Floater-Memphis Area 3.

2 3.2 out of 5 stars 6895 Stage Rd, Memphis, TN 38133 JOB

DESCRIPTION

Job Title TLC GGC•

Floater Department Operations Team Leader Director or District Manager Status Exempt Mission Contribution:

To ensure the efficient and cost-effective operation and stewardship of Goodwill to maximize profitability and increase training opportunities.

Function:

Under the supervision of the assigned Director or District Manager the GGC TLC is responsible for all aspects of operating a GGC.

Essential Responsibilities:

Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors, or customers in harm’s way. Communicates and supports Goodwill’s drug-free workplace, strives for, and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles Understands represents Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses Ensures 100% world-class customer service. Hires, trains, develops, supervises, and evaluates team members within the framework of Goodwill policies and procedures and job descriptions. Develops, trains, and supervises Assistant Team Leaders (ATLs), ensuring they can perform any of the duties and responsibilities outlined in this position description on a regular or intermittent basis with the goal of preparing future TLCs. Operates the GGC within budgeted expense to revenue ratios and donor value. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the GGC in accordance with Goodwill policies and procedures. Ensure statistical counts (i.e. donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner. Schedules/maintains labor and payroll in accordance with Goodwill policies and procedures. Responsible for image, maintenance, loss prevention, safety, and security of the GGC in accordance with Goodwill’s policies and procedures. Responsible for ordering and maintaining supplies and all other Goodwill property in a secured manner in accordance with established budget and practices.

Is responsible for:

Cash handling Comment cards Monthly Safety Site Inspection Incident/Accident reports Petty Cash and Expense Reports Purchase and supply orders Quarterly PLU Reports and analysis Team Meeting Minutes Transfer and Rotation Report (TANDR) Weekly Scheduler with two weeks scheduled for all team members in

ADP WESA

Reports completed in an accurate and timely manner Work requests (Facility Maintenance and Information Support) Ensure the coordination and communication of transportation and maintenance needs. Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift.) Performs assigned duties within the framework of our Guiding Principles and Core Values. Attends in-service and related training as assigned by Operations Leadership. May be asked to participate in activities outside of Goodwill. Performs other duties as assigned by Operations Leadership.

MINIMUM QUALIFICATIONS

Five years of management level work experience Three years experience in a retail environment; apparel background a plus. High school diploma or GED required, Bachelor’s degree preferred. Must be able to train team members with or without vocational disadvantages. Ability to solve problems and make decisions independently as required. Ability to seek out internal and external resources to accomplish desired results. Ability to motivate others, delegate job duties, and hold team members accountable for the completion of responsibilities Must have excellent oral and written communication skills.

PHYSICAL REQUIREMENTS

Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods/items with the assistance of another team member. Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.

SPECIAL REQUIREMENTS

TLC Floaters are required to have open availability to assist with opening and/or closing the store. TLCs are expected to approve payroll each payroll Monday, and work a minimum of two Saturdays per month Must have a reliable means of transportation. Must be willing to travel to various locations to meet the needs of the business. CPFs

FOR GGC/CLEARANCE CENTER KEYHOLDER

Efficiency (Location vs goal) Transaction Value (Location vs goal) Donor Value (Location vs goal) Sales per Labor Hour vs LY (Location vs goal) Sales vs Budget (Location vs goal) Budgeted Profit vs Actual Profit (Location vs goal) Payroll as a percent of revenue (Location vs goal) Retention (New Hire 90 day retention and annual retention vs LY) Role Model Worker % of RFT TMs (# of Full Time TMs that are RMW/MA vs non-RMW by %) vs goal Customer Service (Internal and External) Operations

• GGC Internal Audit metric score Safety
• GGC Safety metric score Image (GGC, Team, and Signage) Change Round up as a % of Transactions (>30% and higher than previous year) Administration
• Performance management/Training (zero overdue) Reporting-Quarterly Business Unit, Team Meeting Minutes, Safety, Over/Short Attendance
• Works schedule as assigned, notify leadership as needed with no recurring issues Quality of Work
• (Attitude, sense of urgency, image, productivity, individual safety performance) Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback) Work Quantity
• Keeps River flowing, consistently meets production count goals