Operational Excellence Support Agent Position Available In Lake, Florida

Operational Excellence Support Agent Sonar Telematics Mount Dora, FL 32757 Requirements About Us We are a growing GPS tracking and connected vehicle technology company founded in 2006. We provide real-time location, driver behavior, and vehicle management solutions for individuals and businesses across the Americas. We’re seeking a motivated team member to support our customer service, order fulfillment, and day-to-day operations. Duties The Customer Support & Operations Assistant will serve as a key point of contact for customers and help ensure smooth daily operations. Responsibilities include responding to support requests, processing orders, managing inventory, and assisting with administrative tasks. Support sales initiatives by engaging with potential clients and providing information about our services. Respond to customer inquiries via phone, email, and chat Troubleshoot GPS tracker issues using our platform and basic scripts Provide product information and assist with setup questions Document support cases and escalate when needed Utilize computerized systems for tracking customer interactions and managing data effectively. Maintain organized documentation and assist with administrative tasks as needed. Operations & Fulfillment Process orders through Shopify and/or our internal platform Coordinate with shipping partners (e.g., USPS, UPS) Maintain inventory and reorder supplies as needed Track and report shipment statuses Administrative Support Update customer records in CRM and billing platforms (e.g., Stripe, Hubspot) Assist with scheduling customer onboarding sessions Support marketing or sales initiatives as needed Requirements Strong communication and problem-solving skills Proficiency in data entry and familiarity with office software applications. Excellent organizational skills with the ability to manage multiple tasks simultaneously. Strong attention to detail and commitment to delivering high-quality work. Comfortable working in a fast-paced, tech-driven environment If you are passionate about operational excellence and eager to contribute to a thriving team, we encourage you to apply for the Operations Assistant position.

Job Type:

Full-time Pay:

$16.00 – $18.00 per hour Expected hours: 40 per week

Benefits:

On-the-job training Paid time off

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Location:

Mount Dora, FL 32757 (Preferred) Ability to

Commute:

Mount Dora, FL 32757 (Required) Ability to

Relocate:

Mount Dora, FL 32757: Relocate before starting work (Preferred)

Work Location:

In person