eSales Agent – Mercedes-Benz of Fort Myers Position Available In Lee, Florida

eSales Agent – Mercedes-Benz of Fort Myers Sonic Automotive – 3.4 Fort Myers, FL Job Details Full-time $18 an hour 17 hours ago Benefits Dental insurance 401(k) 4% Match Vision insurance 401(k) matching Qualifications Automotive sales Sales Call center Computer skills 1 year Phone etiquette Communication skills Entry level Time management Full Job Description Company Description Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we’re doing here and would love to tell you about our opportunities! $18/hr plus bonus structure Job Description The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of

KPIs Requirements:

Minimum 1 year call center or sales focused experience Able to set priorities, multi-task, and achieve goals Ability to perform in a fast paced environment Ability to work on a team Exceptional communication skills, both written and verbal Highly proficient in verbal phone skills Ability to establish and maintain strong internal and external relationships Strong organizational and time management skills Must be adaptable to change Proficient using a computer Evening and weekend schedule availability required

Qualifications What We’re Looking For:

Demonstrated automotive sales experience Experience in virtual/online selling Outgoing, energetic, and passionate people Be transparent Take the high road Willingness to learn Take ownership Celebrate small successes

Additional Information What We Offer:

Uncapped commission potential Health, Dental and Vision Insurance 401k with 4% company match Paid vacation Access to leadership and personal development programs Casual dress code All your information will be kept confidential according to EEO guidelines.