eSales Agent – Mercedes-Benz of Fort Myers Position Available In Lee, Florida

Fort Myers, FL
eSales Agent – Mercedes-Benz of Fort Myers in Fort Myers, FL at Sonic Automotive

Date Posted:

5/16/2025
JOB

SNAPSHOT

Employee Type:

Full-time

Location:

15461 South Tamiami Trail
Fort Myers, FL 33908

Job Type:

Sales

Experience:

Associate
ABOUT
Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and opportunities for our employees to grow as we grow. We are proud of what we’re doing and would love to tell you about our opportunities
$18/hr plus bonus structure

JOB DESCRIPTION

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, oveing objections, and developing customer relationships.
The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manageanizers to stay up to date with follow up of all active guests
Ad to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs

Requirements:

Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptionalmunication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Stronganizational and time management skills
Must be adaptable to change
Proficient using aputer
Evening and weekend schedule availability required

What We’re Looking For:

Demonstrated automotive sales experience Experience in virtual/online selling
Outgoing, energetic, and passionate people Be transparent Take the high road Willingness to learn Take ownership Celebrate small successes

What We Offer:

Uncappedmission potential Health, Dental and Vision Insurance 401k with 4%pany match Paid vacation Access to leadership and personal development programs Casual dress code
All your information will be kept confidential according to EEO guidelines.