Senior Desktop Engineer Position Available In Durham, North Carolina
Tallo's Job Summary: The Senior Desktop Engineer at Port Allen, Baton Rouge, is a 3-5 year contract position. Responsibilities include providing technical solutions to users, supporting Process Control Network (PCN), mentoring staff, and installing hardware/software. Onsite work is required, with the ability to lift up to 30 pounds. This role involves coordinating with users and logging incidents for timely resolution.
Job Description
Senior Desktop Support Engineer Port Allen, 1981 South Westport Drive, Baton Rouge, 70767
Duration:
3-5 years of contract
Location:
Onsite (No remote work) TWIC card (will need expiration date) Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. Process Control Network (PCN) Support, hands on working with local site contact to learn processes and procedures. Develops and provides technical coaching and mentoring to other desktop services staff and company associates. May act as product liaison for major products, working with other areas of IT, other departments, and third-party vendors to solve technical issues as needed. Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to ensure customer satisfaction. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment. Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.
