Customer Success Representative 1 1 Position Available In Jefferson, Alabama
Tallo's Job Summary: The Customer Success Representative 1 position at Moultrie in Birmingham, Alabama, involves serving as the main contact for customers via various channels, becoming an expert in the product suite, resolving inquiries, and maintaining quality interactions. Requirements include a high school diploma, 1 year of customer service experience, flexibility for varied work hours, strong communication skills, and the ability to work both independently and collaboratively in a remote environment. This is a role with growth potential in a dynamic startup setting.
Job Description
Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup. We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die.
Customer Service Representative Who We Are:
Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup. We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die.
What We’re Looking For:
Moultrie is seeking an energetic, goal-oriented Customer Success Rep with a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via multiple channels, including phone, email, live chat, social media, and text. We are looking for a candidate with exceptional attention to detail, problem solving and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team. We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment!
JOB RESPONSIBILITIES
Serve as the main point of contact for Moultrie customers via phone, email, live chat, text, etc
Quickly become an expert in the Moultrie product suite
Resolve customer inquiries Maintain a quality rating by following procedure and acting in the customers’ best interest Record all interactions with customers in the provided CRM system
Meet evolving department goals and metrics
JOB REQUIREMENTS
High school diploma A minimum of 1-year experience providing support in a customer service environment
Willingness to work a flexible schedule including some evenings and weekends
Ability to work in a remote setting with a reliable internet connection
Great communication skills, internally with team members and externally with customers
Strong time-management skills Goal-oriented mindset
Lead by example by using a proactive approach to provide optimal customer
support.
Always act in the best interest of the Company and do not permit outside interests to interfere with job duties or influence actions on behalf of the Company, aligning with EBSCO’s Employee Code of Conduct.
PREFERRED SKILLS
College degree
Experience working with Zendesk or similar CRM system
Appreciation for the outdoors Coachable, empathetic mindset
Ability to multitask
ESSENTIAL JOB FUNCTIONS
Outstanding organizational, interpersonal and communication (written and verbal) skills
Good problem-solving skills
Must maintain confidentiality
May require sitting for long periods of time
Work in a Team oriented environment We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
