eSales agent- BMW of Birmingham Position Available In Jefferson, Alabama
Tallo's Job Summary: The eSales Agent position at BMW of Birmingham in Irondale, AL, offers a salary of $15 per hour plus commission. Responsibilities include engaging with customers, managing internet inquiries, and generating sales appointments. The role requires strong communication skills, ability to multitask, and proficiency in CRM software. Training in customer service and sales tactics provided. Reporting to Traffic Manager or Sales Manager, compensation tied to appointment and sales performance.
Job Description
Irondale, AL
eSales agent- BMW of Birmingham in Irondale, AL at Sonic Automotive
Date Posted:
4/14/2025
JOB
SNAPSHOT
Employee Type:
Full-time
Location:
1000 Tom Williams Way
Irondale, AL 35210
Job Type:
Customer Service
Experience:
Associate
ABOUT
BMW of Birmingham, is a Sonic Automotive Dealership. Sonic Automotive is a Fortune 500pany that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by ourpetitors.
Salary:
$15 / hour plusmission.
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, oveing objections, and developing customer relationships.
The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.
JOB DESCRIPTION
Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manageanizers to stay up to date with follow up of all active guests
Ad to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
.
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptionalmunication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Stronganizational and time management skills
Must be adaptable to change
Proficient using aputer
Evening and weekend schedule availability required
It’s time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join ouranization, you’ll enjoyprehensive training,petitivepensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
