Senior Sales Process Specialist Position Available In Benton, Arkansas

This is a Hybrid position requiring 3 days/week in our Lowell, AR location Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines Works autonomously within established procedures to develop and share quotes using standardized pricing tools Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP Support account managers & SE/ISEs by performing included but not limited to admin-related tasks May act as a lead, coordinating and facilitating the work of others but is not a supervisor Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested Proposes improvements to processes Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience Meet established timelines for pre-and post-sales activities.