Digital Commerce Inside Sales Representative Position Available In Capitol Planning Region, Connecticut

Digital Commerce Inside Sales Representative NEFCO Construction Supply

LLC – 3.0

East Hartford, CT Job Details Full-time Estimated:

$43.4K – $54.9K a year 9 hours ago Qualifications Microsoft Outlook Order management system Sales ERP systems Employment & labor law Mid-level E-commerce High school diploma or GED Inside sales B2B B2B sales Eclipse Communication skills Order fulfillment

Full Job Description Description:

The Digital Commerce Inside Sales Representative is responsible for supporting digital sales channels by processing web-based quotes and orders, facilitating transactions through e-procurement platforms, and supporting Vendor Managed Inventory (VMI) programs. This position plays a key role in enhancing the customer experience through accurate and timely order management and strong communication with internal and external stakeholders.

Essential Duties and Responsibilities:

Vendor Managed Inventory (VMI) Support Process and bill customer orders related to VMI programs Collaborate with internal teams to ensure timely fulfillment and accurate inventory tracking Web Order Management Review and process incoming online orders through NEFCO’s web platforms Coordinate with warehouse and logistics teams to manage shipments and deliveries Respond to customer inquiries and resolve issues related to order status, delivery, and billing E-Procurement Platform Facilitation Support customers utilizing third-party e-procurement systems (e.g., Ariba, Coupa, Remarcable) Assist with quote generation and order placement through digital procurement platforms General Administrative and Sales Support Maintain accurate records of customer interactions, orders, and billing Communicate effectively with customers and internal stakeholders to ensure satisfaction Support ongoing improvements in digital sales processes and customer experience

Requirements:

Required:

High school diploma or equivalent Proficiency in Microsoft Outlook and general business communication tools Strong verbal and written communication skills Excellent attention to detail and ability to manage multiple priorities

Preferred:

Experience with VMI programs and/or B2B e-commerce or e-procurement platforms (e.g., Ariba, Coupa, Remarcable) Familiarity with Eclipse ERP or similar enterprise resource planning systems Previous experience in inside sales, order processing, or customer service in a B2B environment Work Environment & Physical Requirements This is a full-time, in-office position based in East Hartford, CT Standard office environment; prolonged periods of sitting and working on a computer FLSA Classification This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime in accordance with applicable federal and Connecticut state labor laws.