Customer Success Specialist Position Available In Broward, Florida

Description We are looking for a Customer Success Specialist to join our team in Deerfield Beach, Florida. In this role, you will be responsible for delivering exceptional customer support and ensuring a seamless client experience. This is a contract position that requires a dedicated individual with a strong background in customer service and technical systems.

Responsibilities:

• Respond promptly to inbound customer inquiries, providing clear and accurate information.
• Assist clients with billing and benefit-related questions, ensuring their concerns are resolved efficiently.
• Utilize CRM and other software tools to manage customer data and maintain detailed records.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Handle technical requests involving systems such as ADP and Epic Software.
• Leverage computer programs to streamline workflows and optimize service delivery.
• Monitor and analyze customer interactions using Avaya CMS to identify areas for improvement.
• Guide customers through complex processes with patience and professionalism.
• Provide feedback and recommendations to management based on customer interactions.
• Ensure compliance with company policies and protocols while addressing customer needs. Requirements
• Proven experience in customer service or a related field.
• Proficiency in using CRM systems and other technical tools, such as ADP, Epic Software, and Avaya CMS.
• Strong communication skills, both verbal and written, with a focus on clarity and professionalism.
• Ability to handle billing and benefit inquiries with accuracy and efficiency.
• Familiarity with computer programs and their application in customer service settings.
• Exceptional problem-solving skills and attention to detail.
• Capacity to work independently and collaboratively in a fast-paced environment.
• Commitment to delivering outstanding service and maintaining positive client relationships.

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .