Client Advisor – Naples Position Available In Collier, Florida

Reference Code:

109195
Client Advisor – Naples Naples, FL, US Permanent Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997. Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai’s distinctive mix of Italian spirit and Swiss watchmaking excellence. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Client Advisor Panerai | Naples, FL Reports to: Boutique Manager Role Overview Reporting to Panerai Boutique Manager, the Client Advisor is responsible for achieving the personal sales target as well as contributing to the achievement of the boutique’s objectives, developing the client panel and establishing best in class customer’s experience by delivering high operational and service standards, while adhering to Panerai procedures and policies. Client Advisor acts as an ambassador of Panerai’s image in the boutique and during off-site events. Responsibilities (or Mission) SALES Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management
Support in achieving/exceeding Boutique overall target
Actively participate to the briefings and contribute to the development of the Boutique performance
Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities
Identify and customer’s needs to suggest and promote products accordingly

BRAND & PRODUCTS KNOWLEDGE

Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers
Develop a good understanding of competition and luxury industry through self-learning and trainings
actively participate to all brand’s training sessions

BOUTIQUE OPERATIONS & MAINTENANCE

As brand ambassador, always show an impeccable presentation, according to our guidelines
Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…)
Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…)
Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…)
Assist with special projects when needed CRM Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets
Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives
Applies CRM relational strategy as per Headquarters’ guidelines
Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events

CUSTOMERS SERVICE

Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale
Ensure seamless customers experience when handling SAV requests
Ensure customers’ requests are followed up and solved in due time (call back…) Client Advisor can perform other duties as determined by Boutique Manager. Key Performance Indicators
Individual sales target
Transformation rate
Average Price
CRM KPI’s (data quality and volume…)
Mystery Shopping Qualifications Minimum of 2 years in the luxury retail industry, in a sales function
Strong sense of luxury service and aesthetics
Fluent in English, additional language skills are a plus
Result and action oriented
Strong selling skills
Team player with good interpersonal competences and empathy
Curious and self-motivated, with excellent customer service mindset
Strong attention to detail with ability to handle multiple tasks simultaneously
Excellent communicator, able to develop a network
Excellent computer skills Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Salary will be determined based on relevant skills and experience. Would you like to be a modern hero? Connect with us :