Customer Care Representative – Business Development Position Available In Duval, Florida
Tallo's Job Summary: Mercedes-Benz of Orange Park in Jacksonville, FL is hiring a Customer Care Representative for Business Development. Responsibilities include inbound and outbound calls, scheduling appointments, assisting with service and pricing questions, and more. Qualifications include good communication skills and being computer literate. The position offers benefits such as medical, dental, vision, and 401(k) plans, as well as employee discounts.
Job Description
Customer Care Representative – Business Development
MERCEDES-BENZ OF ORANGE PARK
Jacksonville, FL Full Time Fields Mercedes Benz of Orange Park is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization Responsibilities Inbound calls: Scheduling Service Appointments (including valet appointments)
Assisting with alternate transportation needs
Answering basic service questions
Answering basic pricing questions
Assisting customers with parts pricing
Assisting customers with labor pricing
When necessary, directing customers to the correct department (Collision, Technology, Roadside Assistance, etc.)
Coordinating recall appointments Outbound calls: Perform “day after” service calls
Call customers to schedule recalls
Call customers to schedule declined service
Contact customers with special parts orders Qualifications Good communication skills including active listening
Service-oriented
Computer literate, and able to learn new software What We Offer Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, regularly required to stand, walk, lift and talk or hear; frequently is required to reach with hands and arms; occasionally required to sit. Prolonged periods sitting at a desk and working on a computer can stand when needed.
