Customer Success Specialist Position Available In Miami-Dade, Florida

Customer Success Specialist Olive Systems Miami, FL Job Details Full-time Estimated:

$51.7K – $65.1K a year 1 hour ago Benefits Health insurance Paid time off Retirement plan Qualifications Bilingual Hospitality Spanish Computer Science Employee orientation English Mid-level Project management Bachelor’s degree Hospitality Management Business Communication skills

Information Technology Full Job Description Location:

Miami, FL (On-site) |

Full-Time Client:

Reeco Posted via: 5Candidates.ai 5Candidates is hiring for a fast-growing U.S.-based hospitality tech startup that is revolutionizing back-of-house operations with AI. Reeco helps hotels like Hilton, Marriott, Hyatt, and IHG replace outdated workflows with modern, AI-powered solutions for purchasing, inventory, and supplier communication. About Reeco Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry.

Think of it like this:

while hotels are all about luxury and convenience, their operations are often stuck in the ’90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork. Why Reeco At Reeco, we live by our core values, which we call

Heartt:

Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests. Did we mention we’re one of the fastest-growing companies to watch for 2024-2025? Join us and help build the future of hospitality tech! What You’ll Do Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our platform Conduct personalized training sessions and create comprehensive onboarding materials to educate clients on our software’s features and functionalities Develop and maintain an onboarding timeline and checklist, tracking progress and addressing any issues that arise Assist clients in setting up and configuring our software to meet their specific needs and requirements Collaborate with clients to understand their business processes and provide tailored solutions to optimize their use of our platform Serve as the primary point of contact for clients during the onboarding phase, providing timely and effective support Troubleshoot and resolve any technical issues or challenges clients may encounter during the implementation process Build strong, long-lasting relationships with new clients, ensuring a positive onboarding experience Gather feedback from clients to continuously improve the onboarding process and enhance customer satisfaction Work closely with the sales team to understand client expectations and ensure a smooth handoff from sales to onboarding Collaborate with the product team to provide feedback on user experience and suggest improvements based on client needs Maintain detailed records of onboarding activities, client interactions, and progress Generate regular reports on onboarding status, client feedback, and areas for improvement Who You Are 1+ years of experience in an onboarding, implementation, or customer success role, preferably in a tech startup or software company Experience in the hospitality industry or working with hospitality software solutions is a plus Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously Problem-solving mindset with a proactive approach to addressing client needs and challenges Proficiency in using onboarding and CRM tools Bilingual in English (spoken and written); Spanish is a plus, but not required Bachelor’s degree in Business, Hospitality Management, Information Technology, or a related field, or equivalent experience Perks & Benefits (offered by Reeco) A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off The opportunity to grow with a fast-paced startup and take on increased responsibilities as the company expands Work with a talented and passionate team dedicated to transforming the hospitality industry through technology A dynamic office in Miami, FL, offering high-end amenities and perks for all employees

Job Type:

Full-time Work Location:

In person