Customer Service/Inside Sales Representative Position Available In Palm Beach, Florida

Customer Service/Inside Sales Representative Metal Supermarkets West Palm Beach West Palm Beach, FL Job Details Full-time $20•$23 an hour 1 day ago Benefits Health insurance Paid time off Flexible schedule Qualifications Bilingual Sales Customer service Handling customer inquiries English Microsoft Office Inside sales Math Computer skills 1 year Phone etiquette 2 years Communication skills Entry level Closing sales Time management Full Job Description

OBJECTIVE

Your primary responsibility will be to address the metal needs of Metal Supermarkets’ customers. You’ll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email and walk-ins. You’ll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions. Your people skills will make customers feel welcome, validated and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We’ll train you in using our computer system, phone skills, and on the different metals we sell. If you’re customer focused, passionate about service and customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest.

WHAT ARE WE LOOKING FOR?

THE

RIGHT FIT!

POSITIVE

INTERACTIVE / PEOPLE SKILLS

•People friendly. You love to help and work with the public

CUSTOMER ORIENTED

•Patient; empathic; providing excellent service and solutions to our customers THINKS “YES” BEFORE “NO”•Positive attitude and solutions driven

MOTIVATION & ENTHUSIASM

•Love to work in a fast-paced environment

ATTENTION TO DETAIL

•Meticulous. You understand details make a difference

ORGANIZATIONAL SKILLS

•With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently.

TIME MANAGEMENT SKILLS

•Multiple customer and order timelines. You know how to keep on schedule

PROBLEM SOLVING ABILITIES

•Confidence with troubleshooting, investigating and providing solutions

ADAPTABILITY

•Flexibility to respond to a variety of situations and requests

KEY RESPONSIBILITIES INCLUDE

Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up Build sustainable relationships and trust with customers through open and interactive communication Recognize opportunities to generate sales leads and new customer development Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets Entering and updating customer information into our Point of Sale software, as needed Accepting cash and taking credit/debit card payments

QUALIFICATIONS

Minimum one year of proven customer service / inside sales experience Computer skills such as MS office, etc. a definite asset Clear communication and effective listening skills Exceptional telephone skills and etiquette Fluent in written and spoken English Strong math skills; mathematically inclined

Job Type:

Full-time Pay:

$20.00•$23.00 per hour Expected hours: 40•45 per week

Benefits:

Flexible schedule Health insurance Paid time off

Shift:

8 hour shift Ability to

Commute:

West Palm Beach, FL 33404 (Required) Ability to

Relocate:

West Palm Beach, FL 33404: Relocate before starting work (Required)

Work Location:

In person