Inside Sales Specialist Position Available In Sarasota, Florida

Inside Sales Specialist 3.3 3.3 out of 5 stars 3400 Precision Dr, North Venice, FL 34275

Summary:

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Western Window Systems, Milgard, MI Windows & Doors and PGTI is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country. Why work at MITER Brands? The Inside Sales Specialist coordinates and administers customer relations activities including customer disputes, special discounts, as well as communications with the outside Sales team.

Responsibilities:

Confers with sales managers and customer’s representatives to determine proper pricing for large orders and special products with no standard pricing. Receives escalated customer complaints and requests for back charges beyond sales representative approval levels. Evaluates complaints and back charges, recommends and/or determines appropriate action using authorized discretion in the final resolution. Composes written communication in response to dealer complaints. Maintains contact with customers and outside Sales throughout dispute. Reviews and authorizes, within approval level, special discount requests from customer service and sales representatives. Compiles and analyzes data used by Sales, such as special discounts. Develops procedures for sales operations, and upon approval of procedures, ensures compliance by Sales Representatives and other sales employees. Formulates procedures for systematic retention, protection, retrieval, transfer and disposal of records. Maximizes productivity of Sales team through proficient use of appropriate software applications, such as Excel and others as assigned. Trains new Sales Representatives in deployed CRM tools. Creates queries of sales data and develops standard and ad hoc reports. Maintains proper documentation for tax liability and audits. Evaluates and disperses leads from various resources such as company website, DIS, Trade Professionals and Marketing. Determines if Company offers appropriate product for application, conducts initial investigation and forwards leads if appropriate. Analyzes requests from potential new distributors. Using established criteria, determines if potential new distributor is a lead and then coordinates a meeting with the Sales leadership. Coordinates and assists in the layout, ordering and installing of new or replacement products in our Trade Show Booths.

Qualifications:

At least five years of customer service/sales experience the company Strong English language skills to communicate effectively with customers, Spanish is a benefit but not required In-depth knowledge of companies products and their applications Accurate mathematical skills to conduct analysis, calculate discounts and pricing, review back charges, etc Ability to make sound decisions with limited supervision Understanding of construction techniques and appropriate fenestration Knowledge of field repair costs and techniques Ability to deal effectively with diverse types of people Advanced level proficiency in: AS 400 Web Weaver CRM systems as assigned

Data Warehouse Word and Excel About Us:

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. Three comprehensive Medical plan options Prescription Dental Vision Company Paid Life Insurance Voluntary Life Insurance Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Paid time off (PTO), including Vacation, Personal, and paid Holidays 401k retirement plan with company match Employee Assistance Program Teladoc Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program Tuition Reimbursement Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. #MITERopsfl