Inside Sales Representative Position Available In St. Lucie, Florida

Inside Sales Representative TAMCO Group Port Saint Lucie, FL Job Details Full-time $16 – $22 an hour 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Sales Customer service Salesforce Upselling Microsoft Office Inside sales 1 year 2 years Entry level Full Job Description Tamco Group is a USA-based manufacturer of electrical and lighting products, including lighting fixtures and controls, lamps, electrical installation products and accessories, motor control and automation, and more. Tamco is the in-house manufacturer for City Electric Supply. The Inside Sales Team Representative plays a vital role in the success of TAMCO by ensuring excellent customer experiences and seamless order processing. This position requires daily interaction with customers, team members, warehouse staff, product specialists, and factory managers to fulfill orders and address inquiries efficiently. As a member of our Inside Sales team, the ideal candidate will: Demonstrate a willingness to learn and grow within the role. Foster respectful and positive relationships with coworkers and customers. Uphold professionalism in all communications and interactions. This position is ideal for someone who thrives in a collaborative environment, is detail-oriented, and is committed to delivering superior customer service. As an Inside Sales Team Representative , you will:

Customer Support :

Answer incoming phone calls and provide direct, responsive support to ensure customer needs are met.

Order Management :

Process Will Calls and ensure Must-Ship orders are completed by 2 PM daily. Handle incoming purchase orders, verifying accuracy and deliverability in communication with customers. Strive to complete and zero out your order queue by the end of each day.

Communication and Follow-Up :

Properly route ETA requests and ensure timely follow-up to maintain customer satisfaction.

Collaboration :

Partner with Product Specialists to facilitate technical support access. Work alongside the Sales Team to enhance field services and maximize sales opportunities. Meet regularly with your Team Lead to review performance and address workflow improvements.

Upselling :

Identify opportunities to maximize upselling whenever possible.

CRM Utilization :

Log all customer interactions in Salesforce to ensure tracking and accountability.

Customer Advocacy :

Deliver exceptional customer service and act as an advocate for customers when necessary.

Workflow Improvements :

Collaborate with the Inside Sales Lead/Manager to identify and implement workflow enhancements.

Additional Duties :

Perform other responsibilities as assigned to support the team and meet departmental objectives. To succeed as an Inside Sales Team Representative , you will be expected to meet the following standards:

Order Processing :

Ensure that all orders are fully processed by the end of each business day.

Call Logging :

Accurately log all customer interactions and calls in Salesforce daily. Key Performance Indicators (KPIs) : Demonstrate measurable improvement in weekly KPI deliverables, reflecting enhanced efficiency and effectiveness.

Customer Satisfaction :

Maintain consistently high customer satisfaction ratings by delivering exceptional service and addressing customer needs promptly. Indicators for

Success:

Growth and consistency in setting goals Improved reporting and on-time delivery Achieving benchmarks consistently A high level of customer satisfaction is consistently reflected in customer, supervisor, and peer feedback EEO Statement TAMCO provides equal employment opportunities (EEO) to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or other protected class status. In addition to the federal law requirements, TAMCO complies with applicable state and local laws governing nondiscrimination in employment. TAMCO also makes reasonable accommodations to qualified individuals with disabilities, in accordance with the ADA. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

Job Type:

Full-time Pay:

$16.00 – $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Morning shift

Supplemental Pay:

Bonus opportunities

Experience:

Inside sales: 2 years (Preferred)

Upselling:

1 year (Preferred)

Salesforce:

1 year (Preferred) Ability to

Commute:

Port Saint Lucie, FL 34987 (Required)

Work Location:

In person