Customer Sales Guide Position Available In DeKalb, Georgia

Customer Sales Guide locations
5554 Memorial Dr Stone Mountain, GA 30083
time type
Full time
posted on
Posted Yesterday
job requisition id
R11982 What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicingpany in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships w we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers w we breathe new life into pre-owned vehicles. Regardless of w you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! That’s Nice, But What’s the Job? Responsibilities of the Job (Or Better Known as, Your Next Destination) Responsible for being fully involved in sales and customer experience activities, both virtual and in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features. Is fully involved in sales and customer experience activities, both virtual and in-store. This includes all forms ofmunication and paperwork prior to a customer visit as well as in-person to provide solutions andplete the purchase.
Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer andpany needs.
Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meetingpany provided expectations.
Understands and executespany directives, initiatives, and expectations.
Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
Collaborating with team members to reach sales targets.
Opening/closing the dealership when needed. Knowledge, Skills and Abilities (The Good Stuff) Professional and persuasivemunication skills; must have the ability to ask for the sale and handle customer requests.
Required; at times to work a flexible schedule including early mornings, evenings and Saturdays.
Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
Must execute the highest attention to detail when assisting with the sale processes.
Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes: Phase 1: Customer Engagement and Experience Phase 2: Inventory Management and Dealership Workflow/Operations Phase 3: Titles, Loans and Vehicle Processes
Must practice strict discretion when dealing with sensitive information and account information.
Must befortable operating and parking vehicles on and off the lot.
Must be able to work autonomously and take ownership on assigned tasks.
Must assure the highest level of customer experience and satisfaction. Requirements (a.k.a. What You Need to Get the Job Done) High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
3+ years of related work experience such as customer service, sales, or retail industry.
Valid driver’s license and acceptable driving record for the previous 3 years.
Must be at least 18 years of age.
Ability to pass a drug test and a background check. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, T’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands ismitted to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money w our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offerpetitive pay across theanization, because, well… money matters!
Consistent Work Schedule. We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.
Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus , sales contests, and other perks to recognize a job well done.
World Class Training and Development. Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole’ fashioned YOU time! For our Part-timers, don’t fear you get some time too…vacation time is available – the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified!

And get this:

90% of our rockstar employees say they feel right at home . We could spend a lot of time having you read about ALL our awards, but we’ll time (and practice some humility) just naming a few others;

Comparably Awards:

Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t et Phoenix Business Journal Healthiest Employers (okay, we’ll stop t)! Hiring is contingent upon successfulpletion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when ites to hiring, we don’t just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!