Virtual Apron Support Specialist (Bath) – Remote Position Available In DeKalb, Georgia

Virtual Apron Support Specialist (Bath)

• Remote 3.7 3.7 out of 5 stars Atlanta, GA
• Remote

OVERVIEW

Location

• Atlanta, GA Job ID
• Req146187 Category
• Customer Service/Sales Company Overview What’s the best place we’ve ever built?

The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world’s largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing — helping our customers build and improve their homes, businesses, and ultimately their lives. Pay Range The pay range for this position is between $18.00

• $19.

00. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Home Depot offers additional competitive and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position.

JOB DESCRIPTION

Position Purpose:

The Virtual Support Specialist is part of the Services Operations Selling Center Contact team. This role engages and supports both online customers and can interact virtually with our in-store customers. The Virtual Apron Support Specialist is responsible for providing tailored suggestions and solutions by understanding a customer’s needs that inspire our customers to purchase from the Home Depot. The Virtual Support Specialist is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales, product, and installation inquiry transactions. This role is responsible for qualifying new customers with the desire to customize products and sell directly to customers or as needed, or create opportunities for more complex designs to transfer to a Virtual Apron Design Specialist. The Virtual Apron Support Specialist will also assist customers as applicable with the following: leveraging the online configurator tool, helping with solutions to general inquires, answering questions about order status, following up with vendors/providers/ stores on customer projects, making outbound calls to follow up on online requests and in-store leads, sharing the value of working with the Home Depot, and obtaining payment to ensure our customers have a great experience with the Virtual Apron.

Key Responsibilities:

40%

• Customer Service
• Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance 30%
• Sell
• Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online. 20%
• Support
• Follow-up with vendors and stores on customer projects to help expedite and communicate timelines 10%
• Other
• Job duties as assigned by the manager

Direct Manager/Direct Reports:

This Position typically reports to the Contact Center Supervisor This Position has 0

Direct Reports Travel Requirements:

Typically requires overnight travel less than 5% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be 18 years of age or older Must be legally permitted to work in the

United States Preferred Qualifications:

Working knowledge of Microsoft Office Suite Excellent written and verbal communication skills Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers Consultative Selling Experience Passion for providing excellent customer service to meet their needs 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience Advanced knowledge of door and window design and installation Ability to perform responsibilities of the role with minimal supervision

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

3

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

No previous leadership experience

Preferred Leadership Experience:

No previous leadership experience

Certifications:

None Competencies:

Action Oriented Decision Quality Tech Savvy Drives Results Organizational Savvy Drive Sales, Professional, consultative phone and written communication skills.

BENEFITS

Paid parental leave to bond with your new addition 401(K) savings plan with company match Merit increases and performance bonuses On-the-spot recognition and rewards for a job well done Bonus Eligible 401(k) Company Matching Employee Stock Purchase Program Paid Time Off Benefits Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; (for positions in Washington State, Spokane, and Tacoma only)

• Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; (for positions in Seattle only)
• Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater. See More Benefits Work Location Work Location Remote/virtual
• An associate in a remote/virtual role typically is not required to work from a designated Home Depot location to complete their job duties. Limited or infrequent in-office presence may be required. We also refer to this as location
• independent. Learn more about our 4 different work locations. Additional information will be provided during the application process. × Work Location Onsite
• An associate in an onsite role works in a specific Home Depot location in order to complete their job duties. Multisite
• An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer’s homes) to complete their job duties. Hybrid
• A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others. Remote/virtual
• An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

Close Store Location

GA01 VIRTUAL

Atlanta, GA Once you’ve applied, please come back and apply for other jobs at this store and any store near you.