Customer Success Representative Position Available In Fulton, Georgia

Customer Success Representative 3.3 3.3 out of 5 stars 2960 Brandywine Road, Atlanta, GA 30341 Job description

Customer Success Representative Description:

We are a startup based in Atlanta, GA. Our mission is to improve patient outcomes by enhancing care and expanding access to treatment with tele-rehab robotic medical devices. We have a customer/patient-focused survey assistant position to work in a medtech company focused on stroke rehabilitation in homes. Paid position will be in Atlanta and is expected to be full-time starting in August 2024.

Customer Success Representative Primary Responsibilities:

In this role, you will be responsible for answering incoming calls and assisting customers with completing surveys over the phone. This will include providing instruction and answering any questions customers may have, as well as helping customers locate the email with the survey link. You will also be responsible for confirming that customers have completed the surveys and scheduling follow-up calls if necessary. Additionally, you may be required to communicate with other team members for help or guidance as needed. As a member of the Client Care Team, you are the face of Motus Nova and not just understand, but own that you are the voice of the customer. As the front line who talks to more customers, you’re driven to recognize patterns and champion results

• whether they be process updates, product investments or training for you and your own team. But every pattern begins with one conversation
• and you have the commitment, empathy, urgency and expertise to meet every call with the respect the customer deserves.

You are empowered to provide customers with peace of mind that their current issue is resolved and that none are on the horizon. You understand sales, you’re technical, communicate clearly, are driven for those around you (customers, peers, yourself) to excel and are ready to have a lot of fun in the process! Customer Success Representative Daily responsibilities include: Resolve problems in a timely manner. Identify, diagnose, and document hardware failure or software problems. Technical, billing, and general support over phone, text, and email. Suggest and implement solutions for improving processes. Taking the lead

• our reps take ownership of customers’ issues, relieving customers’ stress while guiding them to a quick and easy resolution. Identifying future problems
• our reps solve the current customer concern and they actively identify and solve any lurking complications the customer may encounter after their first interaction. Sharing insights with peers and management
• our positive team culture relies on open communication to continuously improve how our work gets done.

Provide technical explanations, do problem analysis, and recommend complete solutions to customers; build repeat business through customer satisfaction.

Customer Success Representative Secondary Responsibilities:

We are seeking individuals with technology support and customer facing expertise to provide support services for our users.

Customer Success Representative Requirements:

Must have a passion for connecting with people Professionalism regarding time, costs, and deadlines Strong sense of responsibility and flexibility Outstanding multitasking abilities Ability to interact, communicate, and present ideas Excellent verbal and written communication skills Interest in working in a startup: face-paced, dedication in time and energy, motivated to make a change and being part of a high energy team Ability to understand and resolve hardware and software issues The ideal candidate will have excellent communication and customer service skills, as well as the ability to multitask and work well under pressure. Experience with survey administration is a plus.

Job Type:

Full-time Pay:

$12.00

• $18.

00 per hour Expected hours: 40 per week

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Atlanta, GA 30341 (Required)

Work Location:

In person

Job Type:

Full-time Pay:

$12.00

• $18.

00 per hour

Schedule:

8 hour shift Monday to Friday Ability to

Commute:

Atlanta, GA 30341 (Required) Ability to

Relocate:

Atlanta, GA 30341: Relocate before starting work (Preferred)

Work Location:

In person