Customer Success Representative Position Available In Fulton, Georgia

Customer Success Representative 321Forms – 4.0 Atlanta, GA Job Details Full-time $50,000 – $65,000 a year 20 hours ago Benefits Dental insurance Paid time off Vision insurance Flexible schedule Qualifications Mid-level SaaS Account management 2 years Communication skills

Full Job Description About Us:

At Canary Hiring Technologies, we’re helping build local communities and improve business results using hiring tax credits. Federal, state and local government uses tax credits to help target groups obtain meaningful employment. We seek to connect employees to employers for their mutual benefit. Our innovative technology platform finds credits and help employees stay in the job during the critical first six months of employment. We have over 1600 customers and are rapidly growing. Based in the heart of Atlanta’s tech scene, we have big ambitions, and we’re just getting started. We believe customer success is key to everything we do. When our clients thrive, we thrive. About the

Role:

As a Customer Success Representative , you’ll be the voice and face of our brand for our growing customer base. You’ll ensure our clients are fully supported, trained, and getting real value from our products. You’ll work closely with Sales, Product, and Support teams to deliver a seamless customer experience that drives retention, satisfaction, and growth.

Key Responsibilities:

Build and maintain strong relationships with new and existing customers Onboard and train customers on platform features and best practices Serve as the primary point of contact for customer inquiries and support escalations Proactively monitor customer engagement and provide actionable insights Gather and relay customer feedback to product and engineering teams Identify upsell and cross-sell opportunities in collaboration with Sales Champion customer needs internally and help drive a customer-first culture

What We’re Looking For:

2-5 years of experience in a customer-facing role (CS, support, or account management) Excellent communication skills-empathetic, clear, and confident Passion for technology and eagerness to learn new tools Startup mentality: resourceful, flexible, and highly collaborative Experience with HR technology or SaaS platforms a strong plus Familiarity with tools like HubSpot, Intercom, or Salesforce is a bonus. Hubspot certification is a big plus. Why Join Us? Be part of a mission-driven startup transforming the HR industry Work with a passionate, collaborative, and supportive team Hybrid work environment (in-office on average 3-4 days/week) Competitive salary and equity package Health, dental, and vision benefits PTO and flexible working hours Opportunity to grow your career as we scale