Service BDC – Business Development Coordinator Position Available In Caddo, Louisiana

Service BDC – Business Development Coordinator Morgan Buick GMC Shreveport – 3.7 Shreveport, LA Job Details Full-time $14 an hour 3 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Management Customer service Call center 11+ years Microsoft Office Data management Automotive service Computer skills Communication skills Dealership experience Entry level Full Job Description Job Summary We are seeking a motivated and customer-focused Service Business Development Center (BDC) Representative to join our GMC Buick Service Department. The Service BDC Representative will play a key role in enhancing customer satisfaction and driving service department growth by proactively reaching out to customers for their service needs, including routine maintenance, recalls, and repair services. This position requires excellent communication skills, a passion for customer service, and the ability to build lasting relationships with our valued clients.

Key Responsibilities Customer Outreach:

Proactively contact customers via phone, email, and text to schedule service appointments for routine maintenance, recalls, warranty repairs, and other service needs.

Appointment Scheduling:

Coordinate and book service appointments, ensuring optimal scheduling for both customers and the service department.

Customer Follow-Up:

Follow up with customers post-service to ensure satisfaction and encourage repeat business.

Service Promotions:

Inform customers about current service specials, promotions, and recommended maintenance to enhance their ownership experience.

Data Management:

Maintain accurate customer records and update contact information in the dealership’s CRM system.

Recall Management:

Identify and contact customers affected by manufacturer recalls, ensuring timely resolution and compliance.

Team Collaboration:

Work closely with service advisors, technicians, and management to ensure a seamless customer experience.

Qualifications Experience:

Previous experience in customer service, call center, or automotive service roles preferred but not required.

Communication Skills:

Excellent verbal and written communication skills with a professional and friendly demeanor.

Customer Focus:

Strong commitment to delivering exceptional customer service and building long-term relationships.

Technical Skills:

Proficiency with Microsoft Office, and basic computer skills. Experience with dealership management systems (e.g., Dealertrack, Xtime) is a plus.

Organization:

Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.

Team Player:

Collaborative attitude with a willingness to contribute to team goals.

Availability:

Flexible schedule, including weekends, as needed. Why Join Us? Comprehensive benefits package, including health insurance, paid time off, and retirement plans. Opportunities for career growth within our dealership. Supportive team environment with ongoing training and development. Benefits Medical, Dental & Vision Insurance Optional Life Insurance AFLAC Legal Shield Short Term Disability 401K w/ Match Money Paid Personal Days Paid Vacation Yearly Awards Banquets Yearly Holiday Dinners Employee of the Month/Year 20 Years of Service Rolex Watch Monthly Pep Rally w/ Door Prize