Leisure Sales Coordinator Position Available In Berkshire, Massachusetts

LEISURE SALES COORDINATOR

Miraval
Miraval Berkshires Resort and Spa
US

• MA•Lenox

ADMINISTRATIVE

Hourly/Entry Level Employee
Full-time
Hourly US Dollar (USD) pay basis

Req ID:

LEN000801

Summary
Your journey begins now!
At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to takefort in.
Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.
A Leisure Sales Coordinator is part of the reservations department. They are responsible for supporting the Reservations Department by taking inbound calls and emails. They support the Leisure Sales Managers in order to advance sales, increase conversation rates on travel agent bookings, increase service levels to travel agent accounts, and coordinate operational needs for the travel segment.

• Supports the Reservations Department by taking a minimum of 7 inbound calls a day
• Responsible for travel advisor quotes, booking reservations, and experience planning for Miraval Berkshires, Miraval Austin and Miraval Arizona
• Responsible for overseeing travel agent stay requests; requesting rate availability, booking reservation, experience planning, site alert, arrival amenity and giving property tours (when needed)
• Overseemission process for Miraval Berkshires bypleting a weekly cross check report delivered to accounting dept. Will also respond tomission inquiries from clients in a timely manner
• Point of contact for all FHR related reservation issues, including Expedia integration for all Miraval properties
• Coordinates deliveries of amenities and personal note requests from agents
• Coordinates planning of FAMs (familiarization trips for clients) including VIP experience planning, preparing amenities, site alert, etc
• Conducts property tours for visiting advisors when needed
• Keeps track of amenities pars and orders
• Responsible for tracking VIP arrivals: work with Front Office on blocking rooms and upgrades when available, preparing site alerts and VIP gifts when appropriate
  Miraval is a place w high expectations aren’t just met-they’re exceeded.

It’s a place of outstanding rewards, w talent opens doors to exciting challenges in the wellness industry. It’s a place w career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
We thank you for your interest. Be well.
Miraval Berkshires offers:
World class resort

• Awarded Fortune’s 100 bestpanies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules
  Qualifications
• Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment.
• Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Visual One preferred).
• Exceptional time management, detail andanizational skills.
• Must be a strongpassionate team player with a self-sacrificing personality.
• Professional demeanor and presence with exceptional verbal, written and electronicmunication skills.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.