Inside Sales and Customer Service Specialist Position Available In Middlesex, Massachusetts

Inside Sales and Customer Service Specialist Global Supply, Inc 31 6th Rd, Woburn, MA 01801 Company Overview Global Supply, Inc. (GSI) is a premier wholesale distributor of fasteners and industrial supplies in the New England area. We pride ourselves on delivering exceptional customer service while streamlining the purchasing process for our clients, including manufacturing companies and public sector agencies.

Position Summary:

We are seeking a highly motivated and detail-oriented Inside Sales / Customer Service Representative to join our team. This individual will play a key role in supporting our customers by providing quotes, managing sales opportunities, coordinating purchasing, and ensuring exceptional service throughout the sales cycle.

Key Responsibilities:

Customer Service & Account Management Serve as the primary point of contact for inbound customer inquiries via phone and email. Build strong relationships with new and existing customers to support long-term business growth. Respond to customer questions, resolve issues, and ensure a high level of customer satisfaction. Quoting & Sales Support Prepare and submit accurate and timely quotes to customers based on specifications and pricing guidelines. Follow up on outstanding quotes and convert them into sales opportunities. Track and manage open quotes and active sales leads using CRM or internal systems. Purchasing Coordination Issue purchase orders to vendors and monitor order fulfillment. Coordinate with the warehouse or logistics team to ensure timely delivery of products. Maintain accurate records of inventory levels and vendor lead times.

Qualifications:

5+ years of experience in inside sales, customer service, or purchasing (preferably in a B2B or industrial setting). High Attention to detail. Excellent organizational and time management abilities. Proficiency in Microsoft Office (Excel, Word, Outlook) Ability to read and interpret technical drawings or specifications is a plus. Detail-oriented with the ability to handle multiple tasks in a fast-paced environment.

Benefits:

Competitive salary Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for professional development and advancement

Job Type:

Full-time Pay:

$65,000.00 – $85,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Shift:

8 hour shift Day shift

Supplemental Pay:

Bonus opportunities Yearly bonus

Education:

Bachelor’s (Required)

Work Location:

In person