Inside Sales Representative Position Available In Henderson, North Carolina

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values

• trust and be trusted, achieve together, renew with courage.

Join us in creating a future beyond fossils! UPM Raflatac is looking for an Inside Sales Representative located in Mills River, North Carolina. Greetings from your future manager In this role, you will have the opportunity to call on our current customer base within a certain segment, while also cultivating new business. Our Inside Sales team operates in a fast-paced environment where adaptability, creativity, and determination are key. If you are driven by a challenge and motivated by sales success, we welcome you to join our team and contribute to our continued growth and success!

• Marie Olson, Inside Sales Manager What you will do Develop sales, margin, AV and mix in-line with the targets for the given customer portfolio of regular accounts Acquire and develop new customers, plan and lead customer meetings according to segmentation by phone, effectively use sales tools to ensure all customer information is up-to-date Manage customer portfolios to deliver required level of profitability and take corrective actions where targets are not being achieved, actively involve relevant parts of the organization, including the Sales Team and SBUs, to support in customer activity Take responsibility of customer inquiry handling and claim handling with the target of solving customers’ problems, deploy Field Sales or Technical Sales to visit the customer for solving a claim case, provide product training and consultancy, provide product consultancy and training upon customers’ needs via Skype or phone, manage the resolution of commercial (non-justified) complaints in alignment with UPM Raflatac claim handling policy Provide market and business intelligence on customer activity, competitor information and actions, end-user information and requirements Keep accounts receivables on target level and take action in case of overdue, collect customers’ balance sheets and any other needed documents for credit control, provide call planning and cadence and drive the delivery of the actions to develop customers’ business, provide back up in the local sales team during vacations and absences Participate, where required, in industry events and exhibitions Who you are You have relevant commercial degree/education and technical understanding of complex products You have previous work experience in sales or customer service, especially in selling on the phone and ideally in B-to-B environment You have experience or knowledge of the packaging or labeling industry and market You have interpersonal, communication and networking skills You have commercial and phone selling skills Spanish fluency is seen as an asset What we offer to you A meaningful job•We are innovative creators.

Join us as we renew the everyday. A caring community

• Our company is built on strong values and a shared commitment. We care about each other and about having a positive work-life balance. Development opportunities
• We support your career development. As an international, multi-business organization, we offer lots of opportunities for personal growth. Responsible employer
• We are committed to ambitious, science-based sustainability targets in all areas, from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment where you can be yourself. Comprehensive benefit package
• UPM’s benefit package includes medical, dental and vision insurance, paid time off and a 401(k
• retirement plan.

Learn about our Rewarding and our Ways of working Additional information The position is located in Mills River, NC.

Travel Requirements:

Potentially up to 15% working with sales teams and customers.

Hours:

Monday-Friday 8am-5pm If you are interested in this job offer, please submit your application via Apply button by May 30th, 2025. Only candidates authorized to work within the United States without sponsorship will be considered. If you have any technical issues with submitting your application, please contact our HR Service Center at contacthr.us@upm.com or +1 877-723-5247. This Job Description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed. UPM North America is an Equal Opportunity Employer. UPM Raflatac offers high-quality self-adhesive paper and film products including label materials, graphics solutions and removable self-adhesive products. We operate 14 factories and deliver our innovative and sustainable products through our global network of distribution terminals. We are one of UPM’s growth businesses and employ around 3,200 people. Our sales reached almost EUR 1.6 billion (USD 1.7 billion) in 2024.

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upmraflatac.com #

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is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd. UPM

• we renew the everyday