Customer Success Specialist Position Available In Mecklenburg, North Carolina

Description We are looking for a dedicated Customer Success Specialist to join our team in Charlotte, North Carolina. In this Contract-to-permanent position, you will play a key role in providing exceptional support to customers, ensuring their needs are met efficiently and effectively. This role involves handling customer inquiries, managing billing processes, and maintaining accurate records using advanced software tools.

Responsibilities:

• Respond to incoming customer inquiries with professionalism and efficiency, ensuring a positive experience.
• Provide assistance with billing inquiries and resolve issues promptly to maintain customer satisfaction.
• Utilize CRM and Epic software to accurately record and track customer interactions.
• Process orders and handle data entry with precision to ensure seamless service delivery.
• Collaborate with internal departments to resolve customer concerns and improve service processes.
• Maintain an organized and up-to-date database of customer information.
• Analyze customer feedback to identify trends and suggest improvements to enhance service quality.
• Support customers in navigating systems and tools to address their concerns effectively. Requirements
• Proven experience in customer service or a related role.
• Proficiency in CRM and Epic software for managing customer interactions.
• Strong ability to handle inbound calls and provide effective solutions.
• Familiarity with billing processes and order entry systems.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Ability to work efficiently in a fast-paced, on-site environment.
• A commitment to delivering outstanding customer experiences.

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .