Inside Sales Representative Position Available In Mecklenburg, North Carolina

Inside Sales Representative 3.6 3.6 out of 5 stars 5445 77 Center Dr Ste 80, Charlotte, NC 28217

Description:

Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward. Objective/Purpose The Aruza Inside Sales Representative will interact with the company’s customers by addressing inquiries and resolving customer service requests. Inside Sales Representatives will be the initial point of contact when presenting new customers with service solutions at appropriate pricing levels. Inside Sales Representatives are responsible for maintaining the Sales funnel while ensuring all opportunities are worked until sold or exhausted. Inside Sales Representatives will drive efforts to expand the pest portfolio by offering additional services to newly acquired D2D customers through proactive outbound campaigns. Primary Responsibilities Interacts with customers via telephone, email, text, or in person to provide support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff (per escalation protocols). Ensures that customers are presented with proper solutions to address pest control and other home service needs. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Meeting or exceeding monthly goals with call service level metrics and sales quotas as outlined in department meetings. Logistical planning and routing of service technician daily schedules. Collaborating with Customer Success Manager to implement essential customer experience management techniques. Maintaining and expanding the database of prospective customers. Entering and maintaining leads received through multiple channels into the database with appropriate service suggestions, pricing, sourcing, and follow up planning. Modifying service orders and daily schedules to meet the demands of a dynamic service atmosphere. Emphasizing the broad expanse of services offered to maximize customer relationships and sales opportunities. Capturing accurate and complete information in Customer Relationship Management System Participating in training sessions, meetings, skill building, and professional development classes including attending Inside Sales meetings to continually develop Sales techniques through collaborative team effort and attending the Inside Sales developmental meeting as scheduled. Performs other related duties as assigned.

Requirements:

Knowledge/Skills/Abilities To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent. Strategic business leader

• Works strategically to devise plans in alignment with organizational goals. Cultivates engagement
• Builds loyalty to the company and not to themselves. Proven ability to host/facilitate/participate effective meetings, motivate team members to produce results with tight timeframes while simultaneously managing sales portfolio. Generates alignment
• Ensures proper time and effort is spent to build high level performance and consistency throughout new setups, scheduling, and service. Leads with courage
• Provides a culture of accountability. Execution of plans
• Utilizes our systems, tools, and resources to accomplish results and achieve sales/retention goals High level of written, verbal, and interpersonal skills.

Ability to implement and uphold service standards Ability to prioritize and organize work assignments Ability to work well in stressful, high-pressure, goal-driven situations Comprehensive knowledge of a safe work environment Minimum Qualifications Associate’s degree or equivalent experience 2+ years of relevant work experience in customer role

• (required) 1+ years Sales experience
• (required) Professional communication skills
• (required) Experience with CRM and soft phone software Aruza Pest Control is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.