Sales Coordinator Position Available In New Hanover, North Carolina

Sales Coordinator Trailborn Surf & Sound 275 Waynick Boulevard, Wrightsville Beach, NC 28480 JOB

POSTING – SALES COORDINATOR ROLE

Sales Coordinator

LOCATION

Trailborn Surf & Sound 275 Waynick Blvd, Wrightsville Beach, NC 28480 ABOUT

TRAILBORN

Trailborn was founded on a simple idea: Life Should Be an Adventure . We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.

ABOUT OUR VALUES

We believe in HEART – Honesty, Excellence, Action, Results and Team

ABOUT OUR ROLE

The Sales Coordinator plays a key role in supporting the sales team by managing group bookings, maintaining sales systems, and ensuring seamless coordination between clients and hotel operations for Trailborn Highlands and Trailborn Surf and Sound. This position requires strong organizational skills, attention to detail with proficiency in CRM systems to track leads, manage group blocks and process bookings efficiently.

ESSENTIAL FUNCTIONS

Track and respond to leads, gather information and assign appropriate salesperson for follow-up based on property & market segment. Responsible for booking clients with Room Block Only and Beach House inquires Process and manage all contracts to include collecting and posting deposits, payments, maintaining room lists, and up to date correspondence Maintain and monitor Group Blocks in Opera System and CRM Oversee all group sales communication for resort to – includes generation and distribution of group resumes. Schedule client welcome/amenities, etc. Generate reports to track group pick up and communicate booking status to client regarding attrition, release dates, etc Work collaboratively with the resort team to ensure a high-quality guest experience. Maintains Local Negotiated Corporate Rates. Act as liaison between Sales and Front Desk/Reservations to ensure proper Group Room maintenance based on contract. Ensure data accuracy in all sales systems to generate and distribute reports from CRM (Tripleseat) and Opera Reservations System (Opera) to assist in forecasting and planning. Maintain adequate inventory of office supplies; including sales collateral. Assist Regional Director of Sales with monthly reporting Maintain Sales Department Event Calendar(s).

QUALIFICATIONS

Education:

High school diploma or equivalent required Minimum 1-2 years of experience in hotel reservations/Front desk operations and/or sales Strong organizational skills and multitasking ability Strong understanding of hotel sales, event services and best practices Knowledge of CRM software, Delphi, Tripleseat, Salespro, and other relevant sales technologies Strong computer skills – Proficient in Microsoft Office Suite and other relevant software programs

EMPLOYMENT CONDITIONS

Work safely to ensure company equipment is secure. Complete required training programs. Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Property Information:

While on-site parking is limited, we offer an offsite parking option for our team members to ensure convenient access to work.

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays. 9am to 5pm Mon-Fri with some variation to accommodate staffing needs.

ABOUT OUR BENEFITS

Why You’ll Love Working Here Comprehensive Benefits:

Affordable medical, dental, and vision insurance with company contributions.

Secure Your Future:

401(k) plan with a company match.

Recharge & Grow:

Enjoy paid time off and learning programs to advance your career. Join us and thrive in a workplace that values you! SALARY $19 to $22/hour

JOB STATUS

Full Time FLSA Non-Exempt (Hourly)

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.