Bilingual Sales Program Advisor Position Available In Wake, North Carolina

Bilingual Sales Program Advisor Global IID Parent LLC Cary, NC Job Details Full-time Estimated:

$33.4K – $41.6K a year 17 hours ago Benefits Disability insurance Health insurance Dental insurance Vision insurance Qualifications Microsoft Powerpoint Bilingual Microsoft Word Spanish Microsoft Excel English Microsoft Office High school diploma or GED Computer skills Communication skills Entry level Under 1 year Full Job Description Summary The Sales Program Advisor is responsible for handling the Care Center’s inbound calls, selling Smart Start’s products, and making outbound calls ranging from routine requests to complex situations requiring resourcefulness, professionalism, and efficient resolution simultaneously. Tasked with providing stellar internal and external client service and will uphold Smart Start’s credible reputation in the alcohol monitoring community. Responsibilities Sell products, programs, and services to callers using a Consultative Sales approach. Provide product and service information to callers and clients. Answer incoming calls and respond appropriately. Identify, research, and resolve client’s complaints using applicable resources appropriately. Partner internally and externally with a positive and collaborative attitude and professional communication. Identify and escalate issues appropriately. Route calls to appropriate resources. Conduct follow up client calls when necessary Upsell products, programs, and services to existing clients. Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly. Gather data from multiple technology systems. Handle documents utilizing various office equipment. Adhere to company policies, procedures, and expectations of confidentiality. Provide general Care Center support as needed. Perform other duties as assigned. Qualifications Bilingual proficiency in English and Spanish (spoken and written) is required. Candidates must demonstrate the ability to communicate clearly, professionally, and effectively in both languages across verbal and written formats. This includes translating documents, engaging with clients or team members, and providing customer support or services in both languages. High school diploma or equivalent 6+ months relevant experience Computer skills including Microsoft Office suite: Word, Excel, and Power Point Professional verbal, non-verbal, and written communication skills Strong attention to detail and sense of urgency for successful multitasking Courteous yet courageous interpersonal skills Adaptability and resourceful thinking for potentially challenging or high stress situations Self and audience awareness Benefits The Sales Program Advisor Role at Smart Start offers the following: Hourly-rate pay along with uncapped, performance-based commissions and bonuses, allowing you to maximize your earning through your own hard work and achievements A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.