Business Development Center Service Representative Position Available In Wake, North Carolina
Tallo's Job Summary: The Business Development Center (BDC) Service Representative position at Capital Ford Raleigh offers competitive pay, health insurance, PTO, and a 401(K). Responsibilities include managing service inquiries, scheduling appointments, and ensuring customer satisfaction. Ideal candidates have strong communication skills, organizational abilities, and a background in customer service or automotive services. Join our team in Raleigh, NC for a rewarding customer-focused role.
Job Description
Business Development Center Service Representative Capital Ford Raleigh 4900 Capital Boulevard, Raleigh, NC 27616 Capital Ford of Raleigh is seeking a proactive and customer-focused Business Development Center (BDC) Service Representative to join our team. The BDC Service Representative will play a crucial role in managing service-related inquiries, scheduling appointments, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to delivering high-quality service to our customers.
BDC Service Representative Compensation and Benefits:
Competitive Pay Health Insurance PTO 401(K)
BDC Service Representative Responsibilities:
Respond promptly to incoming service-related inquiries via phone, email, or online channels. Gather information from customers regarding service needs and concerns Coordinate with service advisors and technicians to optimize appointment availability Schedule service appointments for customers based on their preferred date and time Conduct follow-up calls or communications to confirm and remind customers of scheduled service appointments Follow established BDC processes and guidelines for managing service inquiries Other duties assigned
BDC Service Representative Requirements:
Experience in customer service or a related field is a plus Previous experience in customer service, preferably in an automotive service or BDC environment Familiarity with service-related processes and procedures Excellent verbal and written communication skills Effective problem-solving skills to address customer concerns and inquiries Proficient in using CRM systems and other service-related software Ability to find solutions that meet customer needs High level of integrity and ethical conduct in all customer interactions and service-related activities Must pass pre-employment background screenings At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.
