Client Partner Position Available In Cheshire, New Hampshire

Client Partner 3.4 3.4 out of 5 stars Stoddard, NH 03464

• Hybrid work

CLIENT PARTNER SUPPORT DUTIES

Assist with answering of national, multi-line phone system; prequalifies and screens calls; directs calls appropriately.

• Troubleshoot general client questions pertaining to installation, finishing, floor maintenance, etc.; accurately record all customer communication, correspondence, and conversations in CRM database
• Check general office voicemail, service requests and/or forward messages to the appropriate contact.
• Complete orders for ancillary products such as stains, finishes, touch up kits, etc.
• Create quotes (sales proposals) for standard flooring products as requested.
• Create quotes for stairs, accessories, and additional requests Assist with quote revisions and pricing updates as needed.

Will regularly work with various other departments as needed to problem solve, troubleshoot, etc. anything that comes up pertaining to a quote.

SALES SUPPORT DUTIES

• Partner with Sales Coordinators to manage customer accounts and orders.
• Assist showrooms by entering new clients into customer database as needed.
• Assist Client Services Manager with open proposal reports for all salespeople; distribute accordingly.
• Create client sample orders, showroom inventory sample orders, and internal orders as needed.

Assist with ongoing maintenance of quotes and opportunity data in CRM; update quote names, link to associated job opportunity, and revise estimated close dates upon direction from the salesperson.

MANUFACTURING/SHIPPING DUTIES

• Become familiar with various shipping carriers, and the process to identify freight costs within each.
• Create and communicate all the final shipping details to clients via email and phone calls.
• Create and communicate all tracking information to clients via email on day of shipment.
• Work closely with Manufacturing to obtain necessary information about our products and procedures for creating them.

MISCELLANEOUS DUTIES

• Participate in meetings and training with sales, manufacturing, and client partner teams.
• Participate in general project management opportunities as they arise.
• Work to effectively establish priorities; assist in reprioritizing when necessary to ensure timely management.
• Perform other related duties as required or requested by the Client Services Manager.
• Assist with philanthropic campaign and event planning as required/needed.

Job Type:

Full-time Pay:

$17.00 – $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Schedule:

Monday to Friday Ability to

Commute:

Stoddard, NH 03464 (Preferred) Ability to

Relocate:

Stoddard, NH 03464: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Stoddard, NH 03464