Customer Success Specialist Position Available In Niagara, New York

Customer Success Specialist Alphalytics Wheatfield, NY 14304 Alphalytics is an innovative and rapidly growing company at the intersection of marketing and software development. We empower businesses with cutting-edge digital marketing strategies, bespoke software solutions, and robust data analytics to drive growth and achieve their strategic objectives. Our mission is to deliver measurable results and build lasting partnerships with our clients.

The Opportunity:

Are you a client-centric professional with a passion for both technology and marketing? Alphalytics is seeking a dedicated and proactive Client Success Specialist to join our dynamic team. In this pivotal role, you will be the primary point of contact for a portfolio of our valued clients, ensuring their satisfaction, fostering long-term relationships, and helping them maximize the value they receive from our marketing and software development services. You will bridge the gap between client needs and our expert teams, facilitating seamless project delivery and ongoing success.

Key Responsibilities:

Client Relationship Management:

Build and nurture strong, trusted relationships with a portfolio of Alphalytics clients, acting as their primary point of contact and advocate.

Onboarding & Training:

Guide new clients through the onboarding process for marketing campaigns and software solutions, ensuring a smooth and successful start. Provide training and resources to help clients effectively utilize our products and services.

Strategic Advisement:

Proactively identify client needs and opportunities, offering strategic insights and recommendations on how Alphalytics’ marketing and software solutions can further support their business goals.

Project Coordination & Communication:

Work closely with our internal marketing, software development, and data analytics teams to ensure projects are delivered on time, within scope, and to the client’s satisfaction. Provide regular, clear, and concise updates to clients on project progress, performance, and key milestones.

Issue Resolution:

Serve as the first point of escalation for client inquiries, concerns, or issues, working collaboratively with technical and marketing teams to ensure timely and effective resolution.

Performance Monitoring & Reporting:

Track key client success metrics, prepare performance reports, and present findings to clients, highlighting value and identifying areas for optimization.

Retention & Growth:

Proactively identify opportunities for upselling and cross-selling additional Alphalytics services or features based on evolving client needs and demonstrated success.

Proactive Engagement:

Regularly check in with clients to assess satisfaction, identify opportunities for additional services, and provide updates on industry trends or new Alphalytics offerings.

Qualifications:

Bachelor’s degree in Marketing, Business, Communications, Computer Science, or a related field. 2-4 years of experience in a client-facing role, such as Client Success, Account Management, or Project Management, preferably within a marketing agency, software company, or a similar B2B service environment. Solid understanding of digital marketing concepts (e.g., SEO, SEM, social media, content marketing, analytics). Familiarity with software development lifecycles and technical concepts (ability to communicate effectively with developers and understand client technical needs). Exceptional communication (written and verbal), interpersonal, and presentation skills. Strong organizational skills and attention to detail, with the ability to manage multiple client accounts and projects simultaneously. Proactive, problem-solving mindset with a strong customer service orientation. Proficiency in CRM software, project management tools (e.g., Clickup), and Google Workspace.

Desired:

Experience with specific marketing automation platforms or analytics tools. Knowledge of Agile methodologies. Proven track record of driving client retention and growth. Why Join Alphalytics? Be part of a growing company at the forefront of marketing and technology innovation. Collaborate with a passionate and talented team of experts. Opportunity to make a significant impact on client success and business growth. Competitive salary and benefits package. Professional development and growth opportunities.

Job Type:

Full-time Pay:

$18.00 – $22.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to

Friday Work Location:

In person