Inside Sales Representative Position Available In Onondaga, New York

Inside Sales Representative Baldwin-Hall – 5.0 Syracuse, NY Job Details Full-time $50,000 – $65,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications CRM software Industrial automation expertise (engineering specialty) Customer service Salesforce Handling customer inquiries Online advertising Mid-level Inside sales Bachelor’s degree Organizational skills Trade show lead generation 2 years Communication skills Technical sales Email outreach prospecting

Full Job Description SUMMARY:

The Inside Sales Representative position is responsible for developing customer relationships, preparing proposals, responding to RFQs, and providing technical pre-sales support. You will play a crucial role in driving revenue by supporting the sales of Rockwell Automation and Encompass Partner products. Provide professional services with product knowledge, problem solving, and order enhancement, and collaborate closely with outside sales, engineering, and customer service teams to ensure a seamless customer experience.

REPORTS TO

Solution Consultant Manager

MINIMUM QUALIFICATIONS

COMPETENCIES Communication Proficiency Customer/Vendor Focus Personal Effectiveness/Credibility Technical Capacity Teamwork Detail-oriented Flexibility

PREFERRED QUALIFICATIONS

2+ years of experience in technical sales or inside sales in a high-tech/industrial automation environment. Bachelor’s degree or equivalent experience in engineering, automation, or a related field preferred. Two years’ industry specific experience, preferred Familiarity with Rockwell Automation product lines (e.g., Allen-Bradley PLCs, Drives, HMI, and Software). Excellent communication and customer service skills. Strong organizational skills and attention to detail. Experience with CRM systems (e.g., Salesforce) and quoting tools.

WORKING CONDITIONS

This job operates in a professional office environment and various warehouse locations and conditions. This role routinely uses standard office equipment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

COMPENSATION

The compensation range for this position is $50,000.00 to $65,000.00 annually

SUPERVISORY RESPONSIBILITIES

No

ESSENTIAL JOB FUNCTIONS

Customer Support & Order Fulfillment:

Respond promptly to inquiries about Rockwell Automation products and Encompass Partner products, including pricing, lead times, and technical specifications. Generate quotes, process purchase orders, and manage order tracking through the distribution system. Ensure accurate and timely responses to customer needs across multiple communication channels.

Presales Technical Support:

Provide basic product selection guidance for Rockwell Automation, Encompass Partner products, and compatible components. Support solution development in collaboration with field sales engineers and technical specialists. Understand key applications in motor control, PLCs, safety, and networking.

Relationship & Account Management:

Build and maintain strong working relationships with customers, suppliers (Rockwell/Encompass Partner), and internal departments. Work closely with outside sales representatives to support account strategy and retention. Actively identify upselling and cross-selling opportunities within customer accounts.

Operational Excellence:

Utilize CRM platforms to log activity, manage pipeline, and track performance metrics. Stay current on product updates, training sessions, and Rockwell and Encompass Partner promotions or programs. Assist with returns, credits, and warranty issues when required.

NOTE:

Because positions may evolve due to the needs of the business, this job description may not list all essential functions and is not designed to contain a comprehensive listing of all required activities, duties, or responsibilities. Other essential functions, duties, responsibilities, and activities may be assigned at any time; with or without notice. CED is an Equal Opportunity Employer – Disability |

Veteran Job Type:

Full-time Pay:

$50,000.00 – $65,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Paid training Vision insurance

Shift:

8 hour shift

Supplemental Pay:

Performance bonus

Work Location:

In person