Inside Sales Representative Position Available In Beaver, Pennsylvania

Inside Sales Representative 3.6 3.6 out of 5 stars Clinton, PA 15026 • Hybrid work What do the Shinkansen high speed railway in Japan, Burj Khalifa in

UAE, NASA

space probes and offshore wind turbines have in common? They are prime examples of constructions with constant vibrations causing stress on the applications which, if not secured properly, jeopardizes safety. Most people don’t devote a thought to bolts loosening – but we do. Every minute. Every hour. All day. All Year. Our promise to build connections that last goes beyond manufacturing the best bolting technologies to expert support and pioneering digital solutions. Do you have a strong background and passion for sales, customer service and success? Then you might be the person we are looking for! Take on the role as Inside Sales for Nord-Lock and report to our Customer Service Manager-Pittsburgh. As an Inside Sales Representative at Nord-Lock Group, you will support our Nord-Lock Washer Business Unit as part of the Sales and Customer Support Team. The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails. Understanding customer needs and requirements and routing qualified opportunities to the appropriate sales team members for further development and closure. This position reports to the NAM Customer Service Manager. This is a hybrid role at our site in Clinton, PA, near PIT airport. As the Inside Sales Representative, you will support the team through: Sales & Customer Service Makes outbound calls and emails to customers. Handles inbound leads, including, but not limited to, phone calls, and emails for customers. Provides product quotations. Manage CRM, including direct responsibility, or assignment of in-bound leads for North American market. Serves as primary support resource for customer inquiries. Maintains contact with appropriate frequency with all customers. Learns customer and market tendencies, trends, and processes. Identify and communicate larger opportunities to Sales Management. Supports sales through service, education and effective problem solving. Communicates and coordinates customer information and requests to Outside Sales team and Sales Management as appropriate. Support Sales Management with other responsibilities as required. Account Management Adds and maintains customer addresses and contact information in company database (CRM). Ensures correct salesperson is assigned to customer as necessary. Maintains customer notes in company database (CRM). Directly handles and manages numerous customer accounts. Service and Product Knowledge Maintains knowledge of all current company services, products, schedules, programs and other similar data, as required. Participates in on-going training, as required, to continue learning and improving all skills. Understands and appropriately uses the company pricing systems and policies. Team Support Supports the company vision & mission. Makes recommendations to sales management by collecting customer information and analyzing customer needs, including trends and feedback. Assists in development of reports and strategic sales planning. Contributes to the team effort by accomplishing all other duties and responsibilities, as assigned. Maintains positive and professional relationships with all departments to complete projects and resolve issues. Serves as a primary internal representative of the company. Administrative Organizes workflow to meet internal and external deadlines. Compiles, maintains and files all required paperwork, records and documents, to include CRM, as directed. Manages telephone calls and emails professionally, efficiently and with good communication skills. These lists are not all inclusive and may include other duties as assigned and necessary for the operation and management of the business.

Requirements & Desired Characteristics :

Bachelor’s Degree from an accredited college or university with a minimum of 1 year of success of Inside Sales experience or equivalent with a minimum of 3 years of Inside Sales experience, or equivalent successful experience in a similar technical position, required. Strong interpersonal skills with the ability to communicate and develop relationships with both internal and external stakeholders. Requires excellent time management skills and ability to work under pressure with tight deadlines. Must be able to effectively organize and prioritize a high volume of work. Must be able to communicate effective and professionally, both verbally and in writing. Ability to maintain a friendly demeanor, and articulate complex technical aspects of products and solutions in a simple manner. Ability to demonstrate superb interpersonal skills, as well as sound judgement, professionalism, confidentiality and good decision-making skills. Must have excellent computer skills with proficiency in Microsoft Office. Experience with an Enterprise Resource Planning (ERP) system and/or Customer Relationship Management (CRM) system is a plus. Must be willing and able to travel domestically as needed. What we offer International environment and dynamic workplace Flexible working hours Opportunities to develop and grow professionally Genuinely great coworkers who want to see the company and each other succeed Modern office and manufacturing facility in Clinton, PA Medical, dental, vision & prescription drug plan Paid Time Off & paid holidays 401k retirement plan We value diverse teams to work smarter and deliver solutions in a dynamic environment while offering challenging projects and opportunities to learn and develop for your success. How to apply Please apply by with your CV and cover letter. Please send us your resume as soon as possible as we are reviewing candidates continuously. Nord-Lock Group as an employer Nord-Lock Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Nord-Lock Group is a global leader in bolting and engineering solutions. From deep subsea to outer space, our promise to build connections that last goes beyond manufacturing the best bolting technologies. Our people are experts in the lifecycle of secure bolted joints, innovators at the forefront of digital solutions and committed to doing business with respect for people and planet. Our technology brands are all the original inventors of their respective technologies: Nord-Lock wedge-locking washers, Superbolt mechanical tensioners, Boltight hydraulic tensioners and Expander System pivot pins. Nord-Lock Group is wholly owned by Investment AB Latour, an investment company quoted on the Nasdaq OMX Stockholm. The total turnover for Nord-Lock Group is 1.9 billion SEK and the company has more than 700 co-workers. For more information about us, please visit www.nord-lock.com .