Customer Success Specialist Position Available In Berks, Pennsylvania

Customer Success Specialist Fraser Advanced Information Systems – 4.4 West Reading, PA Job Details Full-time $65,000 – $68,000 a year 1 day ago Benefits Travel reimbursement Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Referral program Qualifications Google Workspace Customer service Microsoft Office Managing clients in a customer support role Driver’s License Bachelor’s degree Customer relationship management Organizational skills 1 year Associate’s degree Communication skills Entry level Full Job Description Organized and People-Oriented? Tech-Savvy and a Natural Problem Solver? Ready to Be the Face of a Growing Tech Company? We’re Fraser Advanced Information Systems—one of the region’s top Business Technology Firms—and we’re looking for our next Customer Success Specialist . If you’re someone who thrives on creating smooth client experiences, loves collaborating across teams, and enjoys a fast-paced environment, we want to meet you.

What You’ll Do:

As a Customer Success Specialist , you’ll be the go-to person for ensuring our clients have a seamless experience from the moment they sign on through implementation and beyond. You’ll coordinate installations, manage logistics, and serve as the primary point of contact for both internal teams and external clients.

The Role:

• Coordinating copier and technology installations at client sites
• Organizing delivery, training, networking setup, and supply needs
• Troubleshooting minor issues and escalating complex ones
• Maintaining accurate records of all onsite and implementation activities
• Driving communication across departments to ensure smooth execution
• Staying current with new technologies and internal process improvements
• Supporting project management during high-volume periods Why Fraser?

We’ve been helping businesses across Eastern and Central PA and Western NJ since 1971. We’re not just about technology—we’re about people. That means taking care of our clients and our employees. We’ve been named a PA Best Places to Work for a reason: we work hard, play hard, and always do the right thing.

What You’ll Get:

• Competitive salary
• Travel reimbursement
• Comprehensive benefits package
• Paid Time Off
• Company-provided training & certifications
• Career growth opportunities
• Incentives and promotions

What You’ll Bring:

• Associate or Bachelor’s degree in a related field
• 1+ year of customer service or coordination experience
• Strong communication and organizational skills
• Proficiency in Microsoft Office, Google Suite, Adobe tools, and MAC apps
• Ability to lift up to 30 lbs and regional travel (70%) with a valid driver’s license
• A team-first attitude and a passion for delivering exceptional service

Job Type:

Full-time Pay:

$65,000.00 – $68,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Schedule:

Monday to Friday Application Question(s): What is your personal email address?

Experience:

Customer relationship management: 3 years (Preferred)

License/Certification:

Driver’s License (Required)

Work Location:

In person