Customer Success Specialist Position Available In Chester, Pennsylvania

Customer Success Specialist The Stove Shop Fireplace Center Phoenixville, PA 19460 Customer Success Specialist The Stove Shop Fireplace Experts is a family owned and operated retail hearth shop offering a complete line of wood, gas and pellet burning fireplaces, stoves, and inserts. We are looking for a full-time customer service focused individual to work in our showroom in Phoenixville, PA. We are looking for someone who will embrace the core values of our family business and provide exceptional customer service in this warm and friendly environment. The hours for this position are Tuesday-Friday 9-5 and Saturday 9-4. Candidates who apply for this position, and are successful, will have growth opportunities within the business. If you like connecting with new customers every day, talking on the phone, emailing and working closely with a small team; you will love this role!

RESPONSIBILITIES

• Take initiative using our computer systems. Proficiency with Striven ERP and Google GSuite is beneficial. Computer competency is required for you to be effective in this role.
• Answers incoming phone calls and speaks to customers in the showroom.
• Follows up with customers on sales calls, schedules service calls and generally help solve customer’s problems.
• Helps to maintain the showroom’s presentation by taking pride in a clean environment.
• Greets visitors and directs them to the appropriate person.
• Collect payment and help customers buy good or place deposits for open orders.

REQUIREMENTS

of a

Customer Service Specialist:

• Excellent customer service and good telephone etiquette.
• Proficient with basic computer systems like Google Gsuite, Apple iOS and if extra bonus for Striven
• Candidate should live within a15-minute commute of Phoenixville, PA 19460.
• Outstanding organizational skills with the ability to pay close attention to detail.
• The ability to prioritize multiple tasks in a fast-paced environment.
• Strong interpersonal skills as the position requires daily contact with customers, managers, and salespeople.
• Ability to move up to 50 pounds and having a forklift certification is a plus.

Starting salary is $18.00 up to $21 per hour based on experience. We offer an excellent benefits package which includes health and life insurance, LTD, FSA, 401(k) with company match, PTO, and holidays. To apply, please submit a resume.

Job Type:

Full-time Pay:

$18.00 – $21.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Health insurance Paid time off

Schedule:

8 hour shift Application Question(s): Please give an example of what you envision a typical work day at The Stove Shop looks like once you are comfortable working as a Customer Success Specialist at The Stove Shop? (Provide as much detail as is necessary to give a clear picture of the actual tasks you are completing throughout the day from your idea of this role. Describe the work you think you would do and what you would need to learn to bridge the gap between where you are and where you need to be for this role.) Ability to

Commute:

Phoenixville, PA 19460 (Required)

Work Location:

In person