Business Development Center Service Representative Position Available In Lehigh, Pennsylvania

Business Development Center Service Representative Vinart Dealerships – 2.2 Emmaus, PA Job Details Full-time $13 – $20 an hour 17 hours ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications Computer skills Communication skills Entry level

Full Job Description Company Description:

Vinart is a franchised new and used car dealership group consisting of the Acura, Honda, and Hyundai, Mercedes-Benz, and Porsche automobile brands. In addition to our new car franchises, we also operate one pre-owned vehicle dealership and a full-service vehicle reconditioning center. Vinart has about 400 employees and is continuing to grow. We promote from within and offer continuous career advancement opportunities within the automotive industry. We strive to help our employees succeed and reach their full potential within the company. We provide a fun, high-energy company environment. If you are interested in adding to our excellent company culture, !

Schedule:

Monday-Thursday 10am-7pm, Friday 8am-5pm, every 3rd Saturday 8am-5pm (designate a day off during the week when working Saturday, 5 days a week, 40 hours)

Compensation & Benefits:

$13/ hour base hourly rate + commission (average $20 per hour total pay) Health insurance + dental, vision and disability = eligible after 60 days Employee discounts on products, parts, and services Employee Tickets to the PP&L Center & Iron Pigs Paid Time Off 401(k) and matching retirement program Flexible spending account Company Paid Life insurance

Growth and Advancement Opportunities Position Summary:

The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance.

Essential Duties & Responsibilities:

Assist with incoming service phone calls. Set up, schedule and monitor service department appointments. Follow up and reschedule missed or late service department appointments. Make follow up phone calls to previous day service customers to ensure complete satisfaction. Discuss during customer follow up calls the importance of responding to CSI surveys. Bring all customer concerns and complaints to the attention of the Service Manager. Make follow up phone calls to current open recall customers. Respond to all service internet leads and set up service department appointment accordingly. Follow policies and procedures as set forth in Employee Handbook. Any other duties as assigned. Minimum Qualifications (Education, Experience, Skills) Excellent computer skills Excellent communication skills Ability to multitask Ability to work effectively in a fast paced environment Vinart Dealerships is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or age. Vinart Dealerships is committed to ensuring a diverse and inclusive workplace, and we comply with all applicable laws and regulations regarding non-discrimination and equal opportunity. Monday-Thursday 10am-7pm, Friday 8am-5pm, every 3rd Saturday 8am-5pm (designate a day off during the week when working Saturday, 5 days a week, 40 hours)