Sales Support Specialist Position Available In Luzerne, Pennsylvania

Sales Support Specialist 3.8 3.8 out of 5 stars Duryea, PA 18642

Hourly Wage:

$20.62 with $1,500 maximum quarterly bonus potential

DESCRIPTION/JOB SUMMARY

Provide immediate support to incoming customer inquiries via telephone, e-mail and chat and assist the Sales team in the development of customer relationships while continuously promoting products and educating providers

RESPONSIBILITIES/DUTIES

Provide prompt assistance by responding to inquiries through the Retail Sales queue, e-mail requests, chats, and enter orders in a timely manner Communicate effectively and professionally, ensuring it is easy for customers to conduct business with Pride Effectively utilize the Pride Customer Relationship Management (CRM) system to document valuable information in order to keep team members up to date on account activity Maintain a high level of customer service by being friendly, respectful, responsive, and open-minded Assist in maintaining business relationships and long-term partnerships with Pride customers by offering support to the Inside Sales Account Executives when they are out of office to meet the business needs of the providers in their assigned area Adhere to all processes and policies including but not limited to pricing, Voice of Customer (VOC), and freight Utilize appropriate resources including managers and other departments to accomplish tasks as needed Participate in projects that drive overall efficiency and continuously promote the use of self-service options by promoting PQ365 Identify sell-up opportunities and secure orders to assist in achieving company sales goals Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management Complete the Annual CTPAT Security Training Focus on continuous improvement and provide recommended solutions as it relates to process and procedures Consistently demonstrate good business judgment especially as related to negotiating and closing sales Work effectively with all Pride departments to exceed internal and external expectations Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

Must be an ambitious team player, eager to perform, friendly, professional, detail-oriented, and honest Must have the ability to: Multi-task, problem-solve, and prioritize in a fast-paced working environment Maintain a positive and friendly attitude Must have: Relentless drive to achieve advancement and continuous improvement Basic working knowledge of Microsoft Office Word and Excel A willingness to learn new products and sales procedures Excellent web navigation skills Excellent telephone speaking skills Excellent verbal and written communication skills Excellent customer relationship-building, selling, and negotiating skills Excellent business acumen and high sense of urgency

REQUIRED EXPERIENCE

At least 2 years of customer service and/or sales experience, OR a Bachelor’s Degree in Business or a related field with at least 6 months of sales experience

PREFERRED EXPERIENCE

Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

High School Diploma or

GED PREFERRED EDUCATION

Bachelor’s Degree in Business or a related field preferred

REQUIRED QUALIFICATIONS

Must be legally authorized to work in the United States without sponsorship now, or in the future DETAILS This job description is not intended to be all-inclusive In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities. If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.