Counter Sales and Service Representative Position Available In Davidson, Tennessee

Counter Sales and Service Representative Emission & Cooling Solutions Nashville, TN Job Details Full-time $56,000

• $71,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Management Inventory management High school diploma or GED Bachelor’s degree POS Phone triage Account management Communication skills Entry level Retail sales Full Job Description

COMPANY OVERVIEW

Emission & Cooling Solutions (ECS) is a service provider and distributor of components for heavy duty diesel engines. ECS primarily services emission aftertreatment systems and engine cooling systems for Class 5-8 trucks, heavy machinery, and stationary power units. Based in Nashville, Tennessee with multiple locations nationwide, ECS is a premier provider in the heavy-duty parts industry and features a brand synonymous with exceptional customer service and steadfast integrity.

POSITION OVERVIEW

The Parts Counter Service & Sales Representative is a key member of the customer service team and is often the first point of contact for customers in search of ECS products or service. Parts Counter Reps are charged with answering inbound phone calls from customers, greeting and taking orders from walk-in customers, researching & ordering parts, monitoring service quality, scheduling deliveries, and much more. This role will report directly to the General Manager.

KEY RESPONSIBILITIES

Promptly manage and triage inbound customer phone inquiries. Assist customers in determining part numbers, specifications, and service needs. Provide pricing and product information to customers inquiring about ECS offerings. Greet and assist walk-in customers with their needs. Provide quotes and generate invoices for customers. Manage and grow top-line sales through upselling, quote follow-up, and outbound phone calls to current and prospective customers. Effectively monitor product and freight costs and pricing in an effort to maximize profit margins. Train and develop proficiency in ECS parts management, ordering, and billing systems. Assist with inventory validation, maintenance, and organization. Promote and maintain a positive customer-orientation and attitude. Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS

High School diploma or equivalent required; Bachelor’s degree preferred. Ability to lift and carry heavy parts and boxes up to 50 pounds. Previous experience in heavy duty parts and/or fleet account management preferable. Previous experience using inventory management/ERP software preferable. Must be able to pass a background check and drug test. Must be able to provide at least two professional references.

PERSONAL ATTRIBUTES

Intelligence

• possesses raw intellect. Problem Solver
• skilled at assessing a situation and determining a course of action to resolve issues at hand. Results Oriented
• links decisions to overall business objectives. Affable & Collaborative
• ability to embrace, support and practice a collaborative style which goes beyond relationship building. Industrious
• utilizes time at work wisely and proactively seeks ways to maintain productivity and efficiency. Communicative
• possesses exceptional verbal communication skills. High Energy
• driven to seek continuous improvement and help build a culture of accountability.

LOCATION

Nashville, Tennessee

COMPENSATION & BENEFITS

Compensation will be a highly competitive hourly wage paid bi-weekly.

Benefits Include:

401(k)

Dental/Vision Insurance Health Insurance Paid-Time Off Job Type:

Full-time Pay:

$56,000.00

• $71,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Ability to

Commute:

Nashville, TN 37211 (Preferred) Ability to

Relocate:

Nashville, TN 37211: Relocate before starting work (Preferred)

Work Location:

In person